Case Manager at Day Center

Join to apply for the Housing Case Manager I at Day Center role at Compass Housing Alliance
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Union Representation: This is a union‑informed position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

Position Overview: The Housing Case Manager provides trauma‑informed services to individual program participants, many of whom have multiple barriers such as mental health, substance use disorder, chronic health conditions, frequent contact with law enforcement, etc., so that secure, stable, and permanent housing may be achieved and/or maintained. This service includes assessment, documentation, information and referral, goal setting, direct advocacy, cooperative case planning, and coordination of services.

The Case Manager assists and empowers participants to connect with community providers and improve the quality of their lives.

• Location:
  
  Pioneer Square Neighborhood (Seattle, WA)
• Reports To:
  
  Program Manager
• FLSA Status:
  Non‑Exempt
• Schedule:
  
  Monday‑Friday 8:30 am–4:30 pm; with weekly staff meetings on Thursdays at 1 pm
• Meal Period:
  Paid (30‑minutes)
• Salary: $29.00 per hour (Level I)

• Provide trauma‑informed case management using motivational interviewing and strength‑based techniques to assigned participants.
• Engage professionally and compassionately with participants in all settings.
• Write clear, objective, and accurate case notes of significant interactions in participant files, including stability plans, measurement scales, leases, logs, records, reports, and statistics.
• Perform documentation (following DAP protocol) and input data in the Clarity Homeless Management Information System (HMIS) and other organizational data and case management systems.
• Identify barriers and steps necessary to overcome obstacles to successful program participation.
• Support hoarding and housekeeping interventions.
• Assess participant histories and resource/support needs (e.g., food, health, transportation, CPS/APS engagement) and opportunities (e.g., family, friends).
• Screen individuals for program eligibility; complete a needs assessment, services acknowledgment, and orientation to the program.
• Assess eligibility for permanent housing resources such as deposit/move‑in financial assistance, rapid rehousing, affordable housing, and permanent supportive housing.
• Develop a plan with the Program Manager to utilize flexible program‑based participant relocation and assistance funds emphasizing equitability.
• Identify need for interim or bridge housing; link as requested and available.
• Establish goals and objectives, monitor achievements through regular meetings and case consultations with referral partners.
• Provide information, referrals, and direct advocacy as needed, utilizing internal and external resources.
• Link participants with services to address barriers to housing stability, such as mental health, chemical dependency, primary health, legal, veteran support, employment, and educational supports.
• Build and maintain positive relationships with a network of community providers and services.
• Support housing stability and retention by working with property management, supervisors, and participants on tenancy practices and resolutions.
• Work with program management on situation assessment and follow‑up.
• Develop and implement corrective action plans for participants failing to meet goals.
• Assist management in running monthly, quarterly, and/or annual reports (e.g., HMIS).
• Handle daily activities, including emergencies and other events.
• Mediate conflicts, provide de‑escalation and crisis intervention, model appropriate problem‑solving, and refer to appropriate services.
• Provide milieu management and support to the program and operations team.
• Develop and facilitate life‑skills trainings and other relevant workshops.
• Develop and implement community programs supporting housing stability, wellness, and meaningful daily activities.
• Prioritize responsibilities as directed by the Program Manager to meet needs and funding requirements.
• Attend community meetings such as CEA, Veteran meetings, or other community services to represent Compass Housing Alliance.