Shelter Support Staff - Jefferson Day Center

Location: Jefferson Day Center (420 4th Ave, Seattle, WA 98104)

Schedule: Wednesday–Saturday, 6:30 am–5:00 pm

Pay: $25.05 /hour

Status: Regular Full‑Time/Non‑Exempt

Applicants must be available for in‑person interviews in Seattle, WA.

• Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social services.
• Provide assistance to residents to ensure a safe environment, including compliance with rules.
• Conduct periodic walking inspections of all facility areas, identifying and initiating appropriate action for hazards, inappropriate behavior, needed repairs, or other notable conditions.
• Respond to emergency situations, making independent decisions within policy guidelines.
• Provide crisis intervention and institute security procedures for a critical or threatening situation, and timely notify police, fire, EMS and supervisory authorities.
• Conduct client intakes and departure processes as required by department policy.
• Provide orientation, support, and supervision to staff, volunteers, and new hires.
• Assist with the orientation and training of new staff, volunteers.
• Collaborate with other Salvation Army staff.
• Represent Salvation Army programs to community agencies and representatives in a respectful, positive manner.
• Participate in staff meetings.
• Maintain case records and required forms and reports in prescribed formats.
• Comply with Salvation Army procedural requirements, including the Policy & Procedure Manual and Employee Handbook.
• Prepare water, coffee, snacks for guests when needed.
• General cleaning (mopping, sweeping, wiping down) of facility bathrooms, sleeping area, and common areas as assigned.
• Work with janitorial staff as assigned.
• Perform other duties as requested.

• HS Diploma or GED.
• Minimum 6 months experience in public contact/customer service.
• Experience in social service shelter/residential preferred.
• WA Driver’s License preferred.

A generous benefits package is included with full‑time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi‑weekly premiums for employee‑only coverage. Kaiser HMO for those residing in a Kaiser service area;
Anthem EPO/PPO available for those outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered.

Life and Voluntary Options: Employer‑paid life insurance policy; voluntary supplemental life, short‑term and long‑term disability plans available.

Retirement Plans: Employer‑funded Money Purchase Pension Plan (defined contribution) 50% vested at five years; employee‑funded voluntary 403(b) option.

Parental Leave: 40 hours of paid leave for qualifying events.

Sick Leave: 12 days annually, accruing from day one, eligible after three months of service time.

Paid Vacation:

• Two weeks annually (non‑exempt), accruing from day one.
• Four weeks annually (exempt), accruing from day one.
• Accrued vacation is eligible for use after six months of service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year.