Community Support Team Responder

Seattle, United States | Posted on 12/18/2025

We exist to eliminate the need for the criminal legal system foryouth and young adults. To do this, we create alternatives to incarceration for youth and young adults based on committed relationships centered on love, compassion, and consistency. We use community to heal community, planting seeds of hope, self-respect andvision to unlock the promise of our youth while fighting to dismantle the systems of oppression that threaten to take that promise away.

Why We Matter

Over the last 20 years, we have seen a sharp decline in the numberof young people in detention across King County. But even as the overall number decreased, our juvenile legal system has had an increasingly and disproportionately harmful impact on youth of color,particularly Black youth. While only 10% of King County’s 2 million residents are Black, they now make up almost half of the detention population on any given day and more than half of felony offenses.

In the last three years, Community Passageways has worked with nearly 200 young people with felony charges with the aim of diverting their charges and keeping them in the community. In the end, most ofthem spent no time in detention and the average young person saw an 80% reduction in their length of sentence. The young people kept inthe community through their dedication and our support have gone on toenroll in college, start businesses, graduate from high school, andhelp rebuild our communities.

Who We Are

We are a family born from the community we serve. The lived experiences of staff prepare them to act as credible messengers and Ambassadors. Our Ambassadors work with heart, humility, and compassion to lead community and school-based healing circles, individual andfamily case management, court advocacy, and youth leadership opportunities.

Summary of Position:

Reporting to the Critical Incident Response Manager and/or the Critical Incident Response Lead, the Critical Incident Responder provides compassionate on-scene violence interruption, crowd control, de-escalation, and stabilization at scenes of violence. They are an integral part of the Critical Incident Response System and are trained in crowd control, de-escalation, and stabilization.

The employee must be able to perform the essential functions of this position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.

• Adhere to strict and unified protocols.
• Be on call during designated hours for Critical Incident notification and deployment to incidents
• Arrive on scene within specified time frame of deployment by CIR Manager and/or Lead
• When deployed, report in at minimum every 15 minutes to CIR Manager via text
• Provide critical incident assessment and violence interruption on-site:
• Arrive, park safely, and establish that it is safe to engage at scene
• If first on scene, text manager and members of coverage team
• Text CIR Manager and/or Lead that you are engaging
• Assess the scene for witnesses, known community members/allies, law or safety officers, other unoccupied first responders
• Identify yourself to stakeholders and ask how you can support
• Gather information including the harmed party, nature of the incident, people involved who may need additional support, etc.
• Provide crowd control, de-escalation, mediation, and conflict resolution
• Provide basic emergency resources packets and directions/transportation assistance to hospital as appropriate
• Notify CIR Manager and/or Lead when scene is safe/clear and no further action needed
• Participate in rigorous team pre-brief to plan for safe and protocol driven deployments
• Review and refine protocol alongside CIR Manager and Leads
• Inform and help execute team plan for specific “hotspot” remediation
• Confirm coverage and staffing plan. Notify CIR Manager as soon as possible, no less than 48 hours before assigned shifts, if unable to be on call during assigned shift.
• Participate in team debriefs follow-up to…