Milieu Counselor - Night Shift, Clover Place

Description

Days Off: Sunday, Monday

Shift: Night (11:30pm - 8am)

Shift Differential: $1.00 per hour

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW.

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well‑being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

Clover Place will be a new DESC housing site that will include 95 units of affordable housing in Seattle's Woodland neighborhood. This vital project will provide stable, supportive housing and 24/7 on‑site services for single adults living with disabilities and experiencing chronic homelessness. The community will also feature welcoming indoor and outdoor common spaces.

The Milieu Counselor is a key member of the on‑site team, responsible for cultivating a safe, therapeutic, and welcoming environment for residents, internal/external stakeholders, and emergency responders. This role is centered on proactive resident engagement, building a sense of community, and providing direct support in shared and private living spaces. The Milieu Counselor promotes resident well‑being by fostering a supportive community and helping individuals develop the skills necessary for long‑term housing stability.

• Participate in shift briefs and read logs before the start of each shift daily
• Provide front desk coverage when needed
• Distribute client medication and serve food on shift
• Assertively engage residents in the general milieu and common areas
• Create a healthy and welcoming environment for residents which includes maintaining the general cleanliness of grounds and common areas. This includes conducting regular perimeter walk‑throughs, enforcing good neighbor policy by ensuring individuals are not loitering outside of the building and on the property premises.
• Maintain safety and security by monitoring all general access areas and enforcing project rules
• As part of an interdisciplinary team, assist residents in maintaining their housing and a healthy living environment, through proactive engagement and hands on in‑unit support as needed
• Assist building/care team staff with engaging residents through creative, resourceful strategies that build trust and confidence for tenants who are resistant to engaging with project/program staff.
• Assist building/care team staff in the initiation, facilitation and promotion of on‑site activities, therapeutic support groups, outings and community meetings.
• Documenting in housing service notes and UECL in Chasers
• Participate in consumer feedback activities and meetings to ensure the client voice is integrated into program operations.
• Proactively intervene in crises using de‑escalation skills, respond to emergencies, and initiate action as required, including contact and collaborating with emergency response systems
• Write significant events involving residents and building operations activities in a daily log; read log daily
• Assist with unit turnovers, new resident leasing and orientation; rent collection and facilities inspections
• Respond to resident complaints in a manner consistent with DESC values
• Work cooperatively with staff at the project and with visiting providers and/or emergency responders…