Disaster Case Manager

Disaster Case Manager – The Salvation Army Southern California

Department: Emergency Disaster Services

Position Title: Disaster Case Manager

Reports To: Cascade Emergency Disaster Services Director

Status: Temporary, Full-Time / Part-Time;
Non-Exempt

Pay: $24/hour

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community! The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between.

We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we’re committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward.

We welcome you on finding your place to offer opportunities for people in need!

General Statement: The Salvation Army is an equal opportunity employer.

This position provides direct case management services to disaster survivors and their families through advocacy, information and referral, crisis intervention services, and recovery services. Status of employment is determined by contractual obligations and contract funding. Length of employment subject to change. Case management services are needed in various areas within the State of Washington.

• Conducts thorough needs assessment and develops a recovery plan to address identified disaster-related unmet needs.
• Provides relevant information and affective referrals for clients as part of a comprehensive and mutually agreed upon recovery plan.
• Develops a relationship with client families so as to provide the best advocacy and direction for these families to ensure their reaching self‑sufficiency.
• Assists survivors to determine the best course of action for both short- and long‑term recovery.
• Develops, implements, and monitors recovery plans with disaster survivors and their families to return at a minimum to pre‑disaster level of well‑being.
• Provides extensive and intensive case management and follow‑up services.
• Provides crisis intervention to individuals and families facing emergencies around food, shelter, medical, re‑construction and other needs as presented by client.
• Utilizes knowledge of the resources available at all levels of government (federal, state, and local), as well as government and community resources to make appropriate referrals to resolve identified issues.
• Mobilizes resources to achieve desired outcomes in accordance with service plan goals.
• Maintains timely input and upkeep of client records.
• Conducts home visits, as necessary.
• Advocates and interacts with other service providers on behalf of participants.
• Ensures complete case files and presents case files to Case Management Supervisor for review.
• Maintains current and accurate documentation of services provided to clients.
• Identifies and connects disaster survivors to resources on the local, state, and federal level.
• Assists clients in applying for and receiving public and private benefits.
• Networks with Long Term Recovery group and the community to provide referrals and resources to participants.
• Acts as a liaison to internal programs, external collaborations, and funding entities.
• Represents The Salvation Army and its programs at meetings and events in a respectful and positive manner.
• Attends meetings and events as required by the Disaster Services Director.
• Complies with Salvation Army procedural requirements, including those set forth in the Employee Handbook, and all safety‑related manuals.
• Performs other work‑related duties as assigned.

• Bachelor’s degree or at least three years of relevant social services case management experience in the social services field.
• Previous disaster experience a plus.
• Preferably candidate will have the knowledge of social…