Front Desk Coverage - Swing Shift, Clover Place

Days Off: Monday, Tuesday

Shift: Swing (3:30pm - 12am)

Shift Differential: $0.50 per hour

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW.

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

Clover Place will be a new DESC housing site that will include 95 units of affordable housing in Seattle's Woodland neighborhood. This vital project will provide stable, supportive housing and 24/7 on-site services for single adults living with disabilities and experiencing chronic homelessness. The community will also feature welcoming indoor and outdoor common spaces.

The Front Desk Coverage role is for individuals with excellent customer service orientation. FD coverage assists with respectfully meeting and greeting internal and external providers and building staff in the coordination of services to residents including but not limited to: managing common spaces in the building, maintain safety and security by monitoring all general access areas and enforcing project rules, and supports the unit technician.

• Participate in shift briefs and read logs before the start of each shift daily
• Providing milieu coverage support when needed
• Distribute client medication and serve food on shift
• Operate all functions in lobby office, including checking visitors in and out, answering telephones and monitoring security systems
• Create a healthy and welcoming environment for residents which includes maintaining the general cleanliness of grounds and common areas in adherence to project rules and regulations
• Conduct regular outside perimeter walk-throughs and trash/debris pick up when on shift. Enforcing good neighbor policy by ensuring individuals are not loitering outside of the building and on the property premises.
• Greet emergency responders
• Check in tenant visitors and ensure guests adhere to visitor policy and procedures.
• Work cooperatively with clinical and maintenance staff sited at the project and with visiting providers; refer residents to clinical and other relevant programming as necessary
• Write significant events involving residents and building operations activities in a daily log.
• Manage all building operations in the absence of other project and clinical staff as assigned
• Proactively intervene in crises using de-escalation skills, respond to emergencies, and initiate action as required, including contact and collaborating with emergency response systems
• Assist with other property management functions as assigned
• Assist with medication distribution
• Initiate appropriate response to maintenance requests
• Write significant events involving residents and building operations activities in a daily log; read log daily
• Participate in staff meetings and all required staff trainings
• Assist with maintaining a hygienic living environment including but not limited to participating with in unit prep for pest inspections, and trash room clean up while on shift
• Assist with other property management functions as assigned

Requirements

• Basic understanding of homelessness and various characteristics of homeless adult population.
• Ability to communicate and work effectively with staff from various backgrounds.
• Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
• Subscription to philosophy of cooperation and continuity across programs and of consideration and respect for clients.

• BA degree in social or behavioral science.
• Residential property management experience.
• Experience with the challenges of mental illness and substance use.
• Ability to drive an agency or personal vehicle to conduct agency related business, which requires a current Washington State driver's license and insurable driving record.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable…