Department Scheduler - Linguistic Services

Department Scheduler - Linguistic Services

Join Swedish Medical Center as a Department Scheduler in our Linguistic Services team. In this role, you will manage daily scheduling activities using a multi‑line phone system and a computerized database. You will respond to interpreter requests, screen incoming requests for service eligibility, review daily unassigned requests, and assign them to the appropriate service providers. You’ll also help identify service gaps and offer customers clear guidance on the structure and service levels of Linguistic Services, including how to request or cancel interpreter services.

You will play an important part in strengthening our systems by providing feedback on software parameters, periodically evaluating the efficiency and effectiveness of assignment processes, procedures, and guidelines, and recommending improvements to both computerized and manual systems to enhance overall performance.

• 2 years of experience as a scheduler/dispatcher or equivalent experience.
• Demonstrated experience working with diverse cultural and socio‑economic backgrounds showing sensitivity to cultural differences and concerns.

• Associate’s Degree in Social Services, Business, or related field.
• Experience in a social service or medical environment; preferably related to providing interpreter services to the public or working with limited English speaking population.
• Experience with contracts.

Our benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. Providence Swedish offers a comprehensive benefits package including retirement 401(k) savings plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, paid leave, holiday pay, and more.

Providence Swedish is the largest not‑for‑profit health care system in the greater Puget Sound area with eight hospital campuses, emergency rooms and specialty centers. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

For any concerns with this posting, contact Providence Swedish recruiting.