Shelter Support Staff - SoDo

Shelter Support Staff - So Do

Organization:
The Salvation Army Southern California

Location: SoDo (1039 6th Ave S, Seattle, WA 98134)

Schedule: Wednesday – Sunday, 10:00 pm – 6:30 am

Pay: $25.05 per hour

Status: Regular Full-Time / Non-Exempt

Applicants must be available for in-person interviews in Seattle, WA.

• Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social services.
• Provide assistance to residents to ensure a safe environment, including compliance with rules.
• Conduct periodic walking inspections of all areas of the facility to identify and initiate appropriate action for hazards, inappropriate behavior, needed repairs or other conditions.
• Respond to emergency situations by making independent decisions within policy guidelines.
• Provide crisis intervention and institute security procedures in a critical or threatening situation; provide timely notification to police, fire, emergency medical, and supervisory authorities.
• Conduct client intakes and departure processes as required by department policy.
• Provide orientation, support, and supervision to new staff and volunteers.
• Assist with the orientation and training of new staff, volunteers, and other team members.
• Work cooperatively with other Salvation Army staff and represent Salvation Army programs to community agencies in a respectful and positive manner.
• Participate in staff meetings and training sessions.
• Maintain case records and required forms and reports.
• Comply with Salvation Army procedural requirements, including the Policy & Procedure Manual and Employee Handbook.
• Prepare water, coffee, and snacks for guests.
• Perform general cleaning (mopping, sweeping, wiping down) of facility bathrooms, sleeping area, and common areas as assigned.
• Work with Janitorial staff as assigned.
• Perform other duties as requested.

• High School Diploma or GED.
• Minimum of 6 months experience in public contact/customer service.
• Experience in social service shelter / residential preferred.
• WA Driver’s License preferred.

A generous benefits package is included with full‑time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi‑weekly premiums for employee‑only coverage, Kaiser HMO for residents in a Kaiser service area, Anthem EPO/PPO available for those outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered.

Life and Voluntary Options: Employer‑paid life insurance. Voluntary supplemental life, short‑term and long‑term disability plans available.

Retirement Plans: Employer‑funded Money Purchase Pension Plan (Defined Contribution Plan) with 50% vesting at five years. Employee‑funded voluntary 403(b) option.

Parental Leave: 40 hours paid leave for qualifying events.

Sick Leave: 12 days annually, accruing from day one, eligible after three months service.

Paid Vacation: Two weeks annually for non‑exempt positions, four weeks for exempt positions, accruing from day one; eligible for use after six months.

Paid Holidays: 13 designated holidays plus one floating holiday per year.

The Salvation Army is an international movement that serves people in need. Its mission is to preach the Gospel of Jesus Christ and to meet human needs without discrimination.