Asylum Services Navigator

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non‑governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions‑driven, passionate change‑maker, come join us in positively impacting the lives of millions of people worldwide for a better future.

The Asylum Services Navigator plays a critical role in directly supporting asylum seekers as they navigate the complex U.S. asylum system and access essential services. This position requires a compassionate and culturally sensitive individual who can build rapport with clients and effectively assess their needs. The Asylum Services Navigator will be responsible for conducting intakes, providing information and resource navigation, and facilitating referrals to appropriate services.

• Client Intake and Eligibility Determination: oConduct comprehensive intake interviews with asylum seekers, gathering relevant information about their background, legal status, and needs. oDetermine eligibility for program services based on established criteria and guidelines. oExplain program services, client rights and responsibilities, and obtain consent for reviewing immigration documentation. oParticipate in monthly outreach and Intake pop‑up events to facilitate access to the program for eligible communities across Washington State
• Information and Resource Navigation: oProvide accurate and up‑to‑date information to asylum seekers about the asylum process, available resources, and relevant legal rights. oAssist clients in navigating complex systems and accessing essential services such as housing, healthcare, legal aid, and public benefits. oDevelop individualized service plans and facilitate referrals to appropriate service providers.
• Emergency Triage and Assessment: oAssess clients’ immediate needs and provide emergency triage to address urgent health, safety, or shelter concerns. oConduct comprehensive needs assessments to identify ongoing needs and develop appropriate referral plans. oCollaborate with the Asylum Services Coordinator to ensure timely and appropriate support for clients experiencing crisis situations.
• Data Collection and Reporting: oCollect and maintain accurate client data, including demographic information, needs assessments, service plans, and referrals. oUtilize the electronic database and newcomer management system to track client interactions and outcomes. oContribute to program reports and evaluations by providing timely and accurate data.

Other related duties as assigned based on program needs.

Position

Reports to:

Asylum Services Intake Coordinator

Indirect Reporting:
Sr Manager, Referral Pathways Coordinator, Program Officer

Internal:
Senior Asylum Services Manager, Referral Pathways Coordinator, Partnership Coordinator, Asylum Services Navigator, Data Specialist, Technical Coordinator, Finance Team, Operations Team.

External: migrant and refugee communities, other asylum service agencies in WA.

• Relevant degree or equivalent experience. Lived experience as an asylee, refugee, or immigrant is preferred
• 1-2 years of experience in case management, social services, or a related role working directly with asylum seekers or other vulnerable populations.
• Lived experience as an asylee, refugee, or immigrant is preferred
• Ability to document client interactions and services provided and maintain updated and accurate documentation.
• Fluency in English and at least one other relevant language commonly spoken by asylum seekers in the region (e.g., Spanish, French, or Portuguese).
• Advanced technological proficiency. Demonstrated ability to…