Case Manager - Transitional

Position: Case Manager - Transitional Living
The Case Manager of Transitional Living provides comprehensive case management services to a caseload of youth, young adults, and pregnant or parenting youth ages 16-21 who are receiving transitional living services. They partner with clients to work towards their self-identified goals, reduce barriers to staying housed, and transition to permanent housing. This position reports to locations in Kirkland and Seattle weekly

FLSA Status: Non-Exempt, hourly

Union Status:
Union

Reports To: Manager of Transitional Living Services

essential duties

Program Delivery

Respond and prioritize accordingly to emergent client needs.

Initiate and utilize client voices across service delivery.

Utilize a healing-centered and trauma-informed approach when working with clients.

Provide positive youth development, housing first, harm reduction services to clients.

Contribute to a positive and affirming community atmosphere and model healthy conflict resolution.

Provide written daily and weekly notes and client and program updates to other program employees.

Participate in regular house meetings and weekly staff meetings.

Meet weekly with their supervisor to discuss programmatic updates and current caseload.

Case Management Tasks

Provide strengths-based case management services and ensure goal setting is client centered.

Conduct client intake and assessments.

Assess life skills proficiency of clients at intake, quarterly, and upon exit to inform and target areas of improvement.

Engage clients in the development of Independent Living Plans (ILPs), to include education, employment, life skills, mental and emotional health, physical health, permanent housing, support systems, and other individualized goals.

Provide weekly individual case management sessions with clients.

Support clients with identifying housing resources and applying for housing that meets their individual needs including subsidized, low-income, and market-rate options.

Teach life skills to clients on an individual and group basis, including emotion regulation, positive coping skills, career planning, interpersonal communication, daily living, household planning and upkeep, housing and money management, self-care, social relationships, employment, study skills, etc.

Provide resources and referrals to clients for life skills needs, such as interview clothing, budgeting, education, transportation, legal services, etc.

Create a monthly calendar of planned house activities, outings, service-learning projects, etc.

Ensure all clients are aware of these events and reduce barriers to engagement through regular communication and identification of new and effective methods to inform clients about these events.

Maintain accurate and updated client records and data on progress towards goals.

Complete quarterly service reports.

Provide follow-up and aftercare services for clients upon program exit.

Participate in agency and professional group training and conferences to increase professional knowledge.

Encourage clients to increase positive connections and expand personal support network.

Collaborate with other employees, to ensure clients are connected to appropriate internal and external referrals.

Landlord Related Tasks

Collect income verification from clients and complete accurate monthly rent determinations.

Process rent waivers, reductions, and payment plans.

Collect rent and other fees monthly from clients and keep accurate and thorough written records of all transactions.

Conduct regular unit inspections and respectfully coach clients on maintaining a clean and safe home.

Maintain proper documentation of all unit inspections and the feedback provided to clients.

Oversee timely unit turnover, including the bagging of personal possessions for storage, cleaning of the unit, basic maintenance needs and submit facilities request within 7 days of unit vacancy.

Facilitate quarterly organization of storage, including donating or disposing of abandoned belongings.

Model responsible landlord practices by conducting move-in and move-out walk through and inspections.

Oversee facility safety and cleanliness and model how to perform basic household maintenance.

Monitor all maintenance needs to ensure…