Lead Disaster Case Manager

Department: Disaster Services
Position Title: Lead Disaster Case Manager
Reports To: Disaster Services Director/ Program Manager
Status: Full-time, Non-Exempt

• Bachelor’s degree or at least three years of relevant case management experience in the social services field.
• Previous disaster experience a plus.
• Preferably will have the knowledge of social services and local resources with demonstrated ability to provide referral information to meet individual and family needs.

• Bilingual Spanish/English preferred
• Strong leadership, coaching, and team‑building skills
• Advanced knowledge of social service delivery systems and county/state/federal resources
• Excellent organizational, time‑management, and communication abilities
• Ability to work independently and collaboratively
• High attention to detail and accuracy in documentation
• Self‑motivated and able to work effectively and efficiently with a minimum of supervision
• Flexible
• Team player
• Excellent telephone skills
• Ability to manage complex cases and support staff with challenging situations
• Strong problem‑solving skills and the ability to make sound decisions under pressure.
• Ability to work in a fast‑paced environment and maintain poise under pressure
• Customer service mindset
• Must be able to communicate effectively both written and orally with other staff, clients, and the greater public
• Must have excellent interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population
• Must be able to cooperate with The Salvation Army policies and procedures and possess a willingness to follow these as required by The Salvation Army headquarters and administration
• Must have a working knowledge of budgeting and general knowledge of business protocols
• Must have a valid driver’s license and ability to pass TSA MVR check and in‑house driving test
• Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check
• Ability and willingness to keep information confidential

• Proficiency in Microsoft Office (Word, Excel) and database systems
• Microsoft Access, PowerPoint, and Publisher, helpful
• Demonstrated experience working with email software required.
• Working knowledge of integrated database applications and ability to use new software programs with basic training

• Provides leadership, guidance, and support to Disaster Case Managers, ensuring consistent and effective service delivery.
• Conducts case consultations, reviews case files, and assists staff with complex or high‑need cases.
• Supports the Disaster Services Director in coordinating case management operations and workflow.
• Assists with onboarding, training, and mentoring new case management staff.
• Conducts needs assessments and provides resources and referrals for assigned cases, including high‑complexity or escalated cases.
• Ensures compliance with program standards, documentation requirements, and funding guidelines.
• Monitors case progress and outcomes, ensuring timely and accurate data entry.
• Serves as a liaison to internal programs, external agencies, Long Term Recovery Groups, and community partners.
• Provides crisis intervention and resource navigation for individuals and families affected by disaster.
• Assists clients in accessing public and private benefits and coordinates referrals to appropriate services.
• Represents The Salvation Army at meetings, trainings, and community events.
• Supports quality assurance efforts and contributes to program improvement initiatives.
• Performs other duties as assigned by the Disaster Services Director.
• Conducts thorough needs assessment and develops a recovery plan to address identified disaster‑related unmet needs.
• Provides relevant information and appropriate referrals for clients as part of a comprehensive recovery plan.
• Develops a relationship with client families to advocate and direct them toward self‑sufficiency.
• Assists survivors in determining best short‑ and long‑term recovery actions.
• Develops, implements, and monitors recovery plans with disaster survivors and families to return to…