Stability Specialist

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This is a full-time, hybrid role based in the Denver metro area. The position includes weekly in-office work and regular time in the field supporting tenants and property partners.

Housing Connector is a tech-powered nonprofit on a mission to transform housing access for those who need it most. We partner with property owners to address financial and resident-related challenges, helping open doors to more individuals and families in need. Through our Zillow-powered marketplace, we streamline the housing search process for case managers and housing providers, making it easier to find the right homes for their clients.

We believe no unit should sit vacant while people need a home. Our collaborative approach ensures both properties and residents can thrive, creating outcomes that are sustainable and impactful. Recognized as a World Changing Idea by Fast Company and named one of the Best Places to Work by Puget Sound Business Journal, we’ve generated millions in revenue for property partners and helped thousands of people secure stable housing.

Join us in revolutionizing housing access and be part of a team that's making an impact where it truly matters.

As a Housing Stability Specialist, you’ll play a critical role in helping tenants maintain stable housing in the two years after move‑in. This role focuses on both crisis response and proactive tenant support, helping prevent and resolve challenges that could otherwise lead to eviction or housing loss.

You’ll work directly with tenants, property staff, and community partners to mediate issues, coordinate services, ensure clear communication, and deliver responses. You’ll also collaborate closely with the broader Stability Support team in Colorado to manage a high volume of support tickets and build sustainable, trust‑based relationships across our network.

This role is well‑suited for someone who brings empathy, sound judgment, and strong follow‑through, and who is comfortable working in dynamic, sometimes urgent situations while maintaining clear boundaries and strong documentation practices.

• Conduct proactive check‑ins with tenants to monitor housing stability, identify early warning signs, and support with stabilizing interventions for those at risk of housing disruption after rapid rehousing ends.
• Coordinate with property partners and community partners to address tenancy challenges such as nonpayment, lease violations, maintenance concerns, safety concerns, and neighbor conflicts.
• Work one‑on‑one with Housing Connector residents to identify and meet stability‑related goals (e.g., tenant education, employment, financial wellness, mental health, and basic needs).
• Support tenants in accessing and navigating community resources to promote long‑term independence, reduce tenancy risks, and build a sustainable support network.
• Respond to stability tickets and troubleshoot housing concerns in partnership with the Stability Program Manager, acting as a liaison between case managers, residents, and property teams.
• Provide housing stability support onsite at designated properties using a client‑centered, culturally responsive, and trauma‑informed approach.
• Support crisis de‑escalation in collaboration with onsite teams when challenging situations arise.
• Actively support continuous improvement by identifying communication gaps, recommending process changes, and contributing to team learning.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail, the ability to work independently, and maintain strong professional boundaries.

• 3–5 years of relevant experience in case management, housing stabilization, or nonprofit social services.
• Experience supporting individuals with behavioral health challenges, substance use recovery, or complex housing needs.
• Strong conflict resolution, mediation, and crisis management skills via phone, email, and in person.
• Ability to build trust across diverse populations and maintain clarity in…