Shift supervisor, Social Work

Shift Supervisor

Compass Housing Alliance is the housing, essential services, and emergency shelter division of Lutheran Community Services Northwest (LCSNW). Compass is guided by the belief that "Everyone Deserves a Home". We envision a world in which every person lives in a safe, caring community. In this role, you will be employed by Lutheran Community Services Northwest, but work in the Compass division, supporting a 105-year legacy of housing, shelter, and caring in the Puget Sound region.

Blaine Veterans Center is a 24-hour shelter program, which provides enhanced emergency shelter for 36 male-identifying veterans. Guests access on-site housing navigation, hygiene services, daily meals, and a variety of case management resources to help eliminate barriers to stability. This intensive case management program is designed to move participants towards stable, permanent housing. Referrals are through the King County Veterans Program

WHAT WE WILL DO FOR YOU:

As an employer of choice, we're deeply committed to supporting our employees, because when you're empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We're proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status
• LOCATION:
  
  Queen Anne Neighborhood (Seattle, WA)
• SCHEDULE:
  
  Sunday-Thursday 4:00pm-12:00am (plus days, nights and weekends as needed for emergencies) with monthly staff meeting 1st Tuesday 2-4pm
• SALARY RANGE: $27.68-$41.52 per hour

HOW YOU WILL MAKE AN IMPACT:

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Shift Supervisor provides staff leadership and oversight of the shift ensuring quality of the program operations. This position provides direct services to clients, as well as supervision of staff in partnership with the Program Supervisor and Manager. Whether ensuring the Policies and Procedures are followed or providing administrative support this position will receive direct support from the Program Supervisor and Manager.

Participation in Service Delivery

• Conduct and oversee direct client services for assigned shifts.
• With Program Coordinator and/or Manager, assure the maintenance of all necessary logs, records, reports, and statistics.
• Provide policy and procedure guidance to staff.
• Ensure timely and accurate data entry into all program-specific databases.
• Compile shift data to be used in monthly statistical reports for internal and external purposes.
• Assist the Program Coordinator and/or Program Manager in using the data from monthly and quarterly reports to analyze service delivery to identify areas for improvement.
• Monitor supplies, update inventory and place and/or direct ordering, as needed.
• Participate in program and agency meetings and relevant training as required, including inter-agency groups.
• Manage transition of staff at changeover/handoff and up-to-date information exchanges.
• Maintain a safe, supportive, and inclusive environment within the program for both staff and guests; treat staff and clients in a culturally responsive/sensitive manner.
• Assist and support guests with learning and understanding program routines including building safety, ensuring site walks, program requirements, and program policies and procedures

Staffing

• In collaboration with the Program Coordinator and/or Manager, hire, train, schedule, provide leadership and supervise both regular and relief staff on assigned shifts to ensure effective delivery of trauma-informed services.
• Manage staff scheduling and ensure adequate coverage to provide service delivery.
• Serve as the first point of contact for staff call outs, which may require finding relief coverage or covering the…