Shelter Service Manager-Orion

The Engagement and Workforce Services Team includes approximately 55 team members focused on building relationships, restoring trust, and planning for the next steps as youth and young adults prepare for independence. The staff helps young people learn soft skills and take attainable first steps toward longer-term employment. The Team offers transformative ways to build skills and confidence to explore a career and gain long-term employment.

The Engagement Services Team includes two program sites – the Orion Center and the Denny Shell space, now called “The Annex”. Engagement Services division within Youth Care’s Programs Department is responsible for connecting youth and young adults to services that provide continuity and stabilization; connecting young adults to critical resources and services to prevent homelessness; outreaching into the community to educate the public and share the work Youth Care is doing to end youth homelessness;

and working internally to foster an integrative service delivery approach that elevates team member competencies and success in providing culturally relevant services.

Under the supervision of the Senior Program Manager of Orion Center, this role will offer programmatic leadership, manage staff, and monitor data for all client services enrolled in shelter services at Orion Center. Responsibilities include overseeing shelter services, managing contracts, supervising staff, and collecting client data. Specifically, this position will supervise overnight staff and programs related to drop-in and shelter engagement services and facilitate youth connections to workforce development.

The Shelter Services Manager will create a nurturing and collaborative environment, ensuring culturally relevant experiences that guide clients in shelter towards stability, independence, and success. This rolemust be comfortable establishing appropriate boundaries, enforcing shelter rules, providing crisis intervention,and attending meetings. Mustalsohave the ability to establish rapport with young people experiencing homelessness who may struggle with chemical dependence or behavioral and emotional challenges.

This position directly supervises 5-8 staff members.

• Oversee all overnight shelter services, ensuring daily operations adhere to regulatory guidelines and the agency’s philosophy, while also monitoring the development, oversight, and intake/discharge screenings, assessments, and referral processes for all clients enrolled in shelter services.
• Work closely with direct supervisor and Youth Care’s department leaders to enhance program operations, manage budgets, ensure service quality, and engage with staff across the agency to achieve organizational goals.
• Promote internal collaboration between administrative and programmatic teams to prevent departmental silos and ensure smooth cooperation. Actively participate in regular communication, collaborative projects, and integrated planning to improve overall program effectiveness and foster a unified organizational culture.
• Monitor and maintain maximum capacity and track length of stay using Case Worthy and HMIS.
• Ensure the accuracy, timeliness, and security of internal and external data collection, and ensure staff complete accurate documentation in the Case Worthy client database system.
• Navigate complex resources and mental health systems to effectively refer clients.
• Execute Performance and Quality Improvement (PQI) tasks, adhere to accreditation standards, and follow agency policies and procedures.
• Attend and participate in necessary training and development sessions, including those related to DEI&J and supervision.
• Ensure services meet agency/program regulations and…