Senior Manager, WorkFirst Programs

YWCA SKS is the region’s largest non‑profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference.

We’re women and BIPOC‑led, family‑centered, and supportive of employees. As a full‑time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work –

YWCA is seeking a thoughtful and experienced leader to guide our Work First Community Jobs and Community Works programs. This is an opportunity to build on a strong program foundation, lead a dedicated team of Employment Specialists, and help shape the program’s next chapter.

Community Jobs and Community Works help parents receiving TANF build recent work experience, strengthen their employment skills, and move toward greater economic stability. Through supported paid and unpaid work experiences, individualized coaching, employment preparation, and connections to community resources, participants receive practical support as they work toward their employment goals.

The Senior Manager provides day‑to‑day leadership and operational oversight for program services, staff supervision, contract compliance, participant payroll and documentation, fiscal coordination, performance outcomes, worksite partnerships, and continuous improvement. This role is well suited for someone who enjoys supporting and developing staff while also creating clear, reliable systems that keep a complex program running successfully.

Working closely with the Washington State Department of Commerce, DSHS, community partners, worksites, and internal YWCA departments, the Senior Manager ensures participants receive respectful and responsive services while the program fulfills its contractual and community commitments.

This position is fully onsite at YWCA’s Opportunity Place location in Seattle’s Belltown neighborhood. Regular in‑person presence is essential for leading the team, supporting program operations, and maintaining strong connections with participants and partners.

• Program Leadership and Service Delivery
  • Manage the implementation, daily operation, and evaluation of Work First Community Jobs and Community Works, including case management, employment assistance, work‑based learning, career development, worksite placement, and related participant supports.
  • Translate funding requirements and program guidance into clear workflows, staff expectations, documentation standards, and service practices.
  • Monitor participant progress, service quality, enrollments, placements, retention, exits, and other program outcomes; identify concerns and implement corrective action when needed.
  • Provide direct participant support or coverage when necessary to maintain timely and responsive services.
  • Maintain and update program procedures, templates, tracking tools, participant communications, and other program materials.
  • Gather and provide program statistics, narrative updates, and other information requested by leadership, funders, and partners.
• Staff Leadership
  • Recruit, recommend for hire, onboard, train, supervise, coach, and evaluate program staff, interns, and volunteers.
  • Set clear performance expectations and provide regular guidance on participant engagement, case documentation, data quality, timekeeping, confidentiality, compliance, and service delivery.
  • Review staff workloads and program coverage and adjust assignments to support participant needs, contract deliverables, and timely completion of work.
  • Promote teamwork,…