Program Coordinator - WellConnect

Description

Shift: Office Day

Days Off: Saturday, Sunday

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs ofpeople experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time.

Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs,19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

WELL CONNECT PROGRAM

DESCRIPTION:

DESC’s Well Connect program, funded by King County's ICARE program, is a modified assertive community treatment (ACT) team serving Permanent Supportive Housing (PSH) residents with complex needs underserved by traditional office-based care models. This interdisciplinary team of behavioral health providers offers a range of services to help participants meet their personal goals including community integration activities, systems navigation, care coordination, psychiatric medication management, peer support services, housing stability services, co-occurring substance use treatment, and individual and group psychotherapy.

JOB DEFINITION:

The Program Coordinator functions as a member of the program leadership team and is an integral member of the multi-disciplinary team providing a spectrum of administrative and clinical support to the program. This position will support all administrative duties including coverage needs, oversight of daily operations when needed, and assisting program management with hiring, resource procurement, and with special projects.

Considerable attention and skills are needed in data systems and tracking. Time will be spent coordinating with other support departments within DESC to ensure compliance with all local, state, and federal laws and relevant contract and procedure requirements. The coordinator will model and promote core DESC values and participate in and provide training for staff.

MAJOR

DUTIES AND RESPONSIBILITIES:

Program Coordination

• Support and assist staff in the field to coordinate services, troubleshoot issues, and facilitate changes through prompt and clear communication and expectations.
• Develop, initiate, create, update, and maintain various tracking sheets, resource lists, information manuals, schedules, and blank charts required for day-to-day operations.
• Work in coordination with the Project Manager to provide oversight of program evaluation related to regulatory and contract changes, workflow protocols, and service delivery. Identify additional support, resources, and information needed to support staff.
• Identify workflows that need to be developed or created to support executing program deliverables.
• Maintain supply inventories and manage ordering for the program.
• Maintain collaborative and professional relationships across internal DESC teams and external partners.

Team Functions

• Be familiar with…