Case Manager Supervisor - STAR Center

Star Center Case Manager Supervisor

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time.

Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

DESC's STAR (Stability Through Access and Resources) Center is a time-limited, 24/7, behavioral health-focused non-congregate shelter program. Services at the Center are tailored for unsheltered adults facing significant untreated and under-treated challenges related to mental health and substance use disorders. The center is located at 619 3rd Avenue and Cherry St in Seattle.

Part of a 24 hours a day, 7 days a week team of professionals providing emergency shelter and service navigation for unsheltered individuals experiencing homelessness. The STAR Center Case Manager Supervisor provides leadership, coordination, training, scheduling and supervision for the STAR Center Case Managers. Case Managers work with clients one-on-one to create comprehensive plans to secure housing and services that will end their homelessness.

This position also provides leadership in coordination with Human Services Department, the Homeless Outreach and Provider Ecosystem (HOPE) Team, and other outside entities in referrals to and operations of the STAR Center.

Major duties and responsibilities include:

• Assist Project Manager in planning, implementation and coordination of STAR Center services.
• Assure compliance with all relevant contract and procedure requirements.
• Collaborate with key partners and stakeholders, including the HOPE Team and the City of Seattle, to ensure smooth operations and communication.
• Promote and maintain positive relationships with the surrounding neighborhood.
• Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff.
• Provide individual supervision and consultation for team members, assisting with assessment and goal plan development, behavioral health referrals and staff training.
• Provide supervision and direction to staff in housing acquisition activities with Center clients, including income acquisition and barrier mitigation.
• Supervise, schedule and evaluate Case Managers to ensure effective operation of the STAR Center.
• Coordinate case manager hiring and orientation; assist in the hiring and orientation of other STAR Center staff.
• Consult with other staff regarding cases and client issues.
• Provide leadership at Center in absence of Project Manager as needed.
• Engage clients and maintain working relationships through creative, resourceful strategies which build trust and confidence.
• Supervise and support case management outreach efforts within the community.
• Provide training and support for case management team in conducting housing assessments and coordinating with relevant systems for housing and services.
• Participate in Coordinated Entry planning…