Access Navigator

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Compliance and Housing Access Regular FT Benefitted Simons Administration Office, Seattle, WA, US

SALARY

$33.14 per hour

This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits .

Seattle, WA (In-Person)

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That's why we provide long-term housing paired with on‑site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility:
We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement - and who bring steady, values-aligned service in moments that are complex or high-stress.

The Housing Access Navigator supports individuals seeking housing in Plymouth's affordable housing portfolio by assisting with applications, eligibility screening, and coordination of move‑ins. This role works directly with applicants experiencing homelessness, very low income, mental illness, and/or chemical dependency. The Navigator manages a high volume of paperwork, maintains accurate records, and provides timely communication to applicants, partner agencies, and internal teams.

The position also responds to inquiries about housing programs, leasing procedures, and community resources.

• Assist applicants in completing housing and subsidy applications, including Low-Income Housing Tax Credit paperwork.
• Conduct intake interviews onsite and through outreach in shelters, hospitals, jails, and street locations.
• Screen applicants for eligibility, communicate decisions, and guide applicants through denial or appeal processes.
• Obtain and verify required documentation, including income and homelessness verification.
• Track pending applications, move‑in coordination, and accommodation requests.

• Provide referrals to community services and maintain updated resource materials.
• Coordinate applicant referrals with external agencies and service providers.
• Prepare and present information for appeals when applicants submit requests following initial denials.

• Respond promptly to applicant and partner agency inquiries via phone, email, and in person.
• Build effective relationships with applicants, residents, social service agencies, and internal teams.
• Use approved de‑escalation techniques when interacting with distressed or upset applicants or residents.

• Maintain accurate records of all applicant interactions and eligibility documentation in the agency database.
• Support daily office operations including walk‑in assistance, filing, copying, and processing mail.
• Ensure compliance with funding source…