Resident Services Coordinator II - Mosaico

Resident Services Coordinator II

At Mercy Housing, we're working to change how low-income housing is built and supported, helping people and families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other. The Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful.

You'll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. As an ambassador for the community, you'll represent Mercy Housing's mission. When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability. This is an on-site position. Pay: $29-32 /hour, depending on experience.

Benefits include early close Fridays, several healthcare plans, dental and vision, earned PTO, company holidays, paid time off between Christmas Day and New Year's Day, paid volunteer time off, paid parental and caregiver leave, employer-paid life insurance, 403b + match, access to free Employee Assistance Plan, and pet insurance options.

Duties include collecting required data for designated program components, maintaining reporting requirements, evaluating program outcomes, developing a comprehensive understanding of residents, participating in activities that build professional capacity, and other duties as assigned.

Minimum qualifications include a high school diploma or equivalent and two years of experience in community development, social services, or related field. Preferred qualifications include two years of experience working with individuals with mental health issues, two years working with senior and developmentally disabled populations, a bachelor's degree in a related field, experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs, and experience supervising staff.

Skills include work collaboratively with others in a team environment, demonstrating a high level of verbal, writing, and listening skills, proficiency with MS Office, maintaining confidentiality, and working with people with mental health, disability, substance abuse, legal, and financial issues.