Case Manager Criminal Justice - Client Monitoring; Seattle

Full Time Seattle, WA, US

2 days ago Requisition

Salary Range: $24.75 To $25.00 Hourly

For over 30 years, Sentinel Offender Services has provided community-based monitoring solutions to law enforcement, community corrections agencies, and court systems across North America. Our services combine electronic monitoring technology, alcohol and substance abuse testing, and community-based offender management programs designed to support successful outcomes.

Sentinel Offender Services was recently acquired by Allied Universal and will integrate into Allied Universal Electronic Monitoring in December 2026. Candidates joining our team prior to the integration will initially be hired as Sentinel employees under Sentinel’s current employment and benefit programs and will transition to Allied Universal Electronic Monitoring as part of the December integration. This is an exciting time to join our team as we bring together Sentinel’s decades of industry experience with the resources and reach of Allied Universal.

Job Type: Full-Time

Pay: $25.00/hr

• Health Insurance
• Paid Time Off
• Vision Insurance
• Employee Assistance Program

The Case Manager provides a service to the contracted Department by handling an assigned caseload of offender’s serving an alternative sentence of electronic monitoring, and is primarily responsible for the comprehensive case management and enforcement of restrictions that are ordered by the Court, Probation, Parole, or Sheriff’s Department

• Responsible for participant’s program orientation. Effectively communicates the program rules, regulations and contract requirements of their sentence.
• Recover monitoring devices from the field.
• Sets the guidelines and requirements for the participant while on the Electronic Monitoring program by detailing permitted activities and setting schedule for electronic monitoring.
• Conducts weekly or bi-weekly participant compliance appointments to collect, review and interpret participant activity documentation; review participant activity reports to determine that participant is in compliance with sentencing guidelines meeting the regulations of program and sentence; collects program fees or may make adjustment to daily rate as needed; verifies and/or adjust participant activity schedule as needed; prepares reports and notices for case file and sentencing department.
• Reviews and interprets daily participant exception reports, investigating participant activity that is not in compliance with their sentence.
• Install or visually inspect electronic monitoring equipment being used by participant, at Sentinel office or local jail.
• Testify in court for participants that have not met the requirements of the program.
• Advise Branch Manager of participants that are not in compliance with their program requirements.
• Recommend to Department that a non-compliant participant be removed from the program.
• Maintain an auditable case file for all participants under their management.

• Competencies to perform the job successfully, an individual should demonstrate the following competencies:
• Problem Solving
  - Identifies and resolves problems in a timely manner.
• Customer Service
  - Manages difficult customer situations;
  Responds promptly to customer needs;
  Meets commitments.
• Teamwork
  - Balances team and individual responsibilities Business Acumen
  - Understands business implications of decisions
• Ethics
  - Keeps commitments; inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Organizational Support
  - Follows policies and procedures and supports organization's goals and values.
• Judgment
  - Exhibits sound and accurate judgment;
  Supports and explains…