Lead Demo Architect

Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign is growing fast and we are looking for people to join our high performance team who are excited to make a difference and help out wherever needed. The Demo Engineer works alongside the GTM Organization to understand complex customer business problems, best practices to create self-service experiences leveraging Docusign's platform. This role seeks to illustrate the value and benefits of Docusign's offering via an engaging story.

This position is an individual contributor role reporting to the Sr. Manager, IAM Solutions.

Responsibility

• Own end-to-end asset readiness for new and existing product capabilities, including environments, integrations, synthetic data, reliability checks, and fallback paths
• Build compelling prototypes using LLM agents, and reference flows that make complex capabilities tangible and connect them to clear customer outcomes

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Experience with multiple enterprise software (like Slack, Salesforce, Gong, Glean), and visualization tools (like Looker, Tableau) and inter-operability with Al
• Experience following a structured design process while working with a multi-person team or self-directed as needed
• Experience maintaining deliverables, creating technical environments as needed, create innovative tools to manage deliverable libraries
• Experience with cross-functional communications with Product Management, Product Marketing, Solution Consulting and Services Team
• Experience with the core Docusign platform, including all current and future features
• 8+ years prior experience within a pre-sales demo engineering environment
• BS/BA degree in Comp Sci with a heavy emphasis on Al tools or related, or equivalent in relevant work experience

Preferred

• Proficient in delivering software demonstrations in-person and virtually
• Experience with technical business documentation like workflow diagrams, proposals, SOWS, RFPs and RFIs, etc
• Proven experience working with employees at all levels of an organization
• Familiarity with Enterprise-class software systems like ERP, CRM, and ECM systems
• Al Innovation
  
  Skills:
  
  multi-agent solution design, skills building, multi-step workflow, handling API's/ integrations/MCP, testing and validation, etc. all working with tools like Cursor, Claude Code, and Windsurf
• Strong verbal and written communication skills
• Willingness to travel as requested, not more than 20%
• Creative skills and technical curiosity to explore new technologies and improve deliverables and the creation method
• Never settle for status quo and continuously pushes boundaries to improve deliverables and practices

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