Operations Agent – SEA

Overview

Department:
Ground Operations

Our Company Promise:
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Pay: $20.40 per hour*, with future increase per applicable collective bargaining agreement wage scale based on time in position**. Opportunities for overtime and shift premiums.

Benefits you’ll love:

• Fly for free on any open seat on all Southwest flights (eligible dependents too)

• Southwest will help fund your Retirement Savings Plan (dollar-for-dollar 401(k) match up to 9.3% of eligible earnings**)
• Potential for annual profit‑sharing contribution in the Southwest Retirement Savings Plan – when Southwest profits, you profit *
* • Competitive health insurance for you and eligible dependents

• Early enrollment in health plan – coverage available retroactively from first day of employment.

Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate and be the reason flights run smoothly. You’ll help Customers board, check flight details like weight and balance, and talk with other airport teams to keep things running smoothly. Every day, you’ll help our flights stay on schedule and make sure our Customers feel cared for and our Crews have what they need.

Whether you’re new to aviation or looking to grow, this role gives you the chance to learn and be part of something big.

This role is part of a Collective Bargaining Agreement (CBA); pay, schedules, and other job details are set through an agreement with the labor union.

Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. Mandatory overtime may be required, but shift trading is available.

U.S. citizenship or current authorization to work in the U.S. is required; no sponsorship will be provided.

Learn more about becoming an Operations Agent and check out the FAQs at

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

• Provide friendly service and maintain positive relationships with all internal and external Customers.
• Work cooperatively to ensure the success of our Company.
• Provide legendary Customer Service to people boarding the aircraft by coordinating ramp, operations, provisioning, and servicing aircraft to ensure on‑time departures and quick turnarounds.
• Operate within the airport operation office, gate area, jetways, and air freight facilities; may be exposed to a wide variety of weather conditions and jet and machinery noise and fumes.
• Open and close the stations and advise Dispatch of the same.
• Handle Station AMS and radio communications traffic as needed.
• Coordinate loading and unloading of aircraft by monitoring ramp activities.
• Answer station operations’ telephones.
• Advise Gate Agents when boarding will begin.
• Prepare dispatch release forms and collect weather reports from Ops Suite for the Crew.
• Arrange for fueling of aircraft as required.
• Prepare weight and balance forms and advise Dispatch, FLIFO, and Stations of flight departures/arrivals.
• Close out flights; file and maintain accurate flight papers; ensure aircraft are properly cleaned and provisioned prior to departure.
• Coordinate special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers, and special emergency cleaning.
• Operate boarding bridge, coordinate boarding and deplaning Customers.
• Work with Gate Agents to expedite the check‑in process, collect boarding passes, and verify boarding counts.
• Check baggage when necessary; use jetway stairs frequently to carry items from…