Cargo Services Officer

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Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low‑Cost Travel and Lifestyle. The Cathay Group comprises premium full‑service airline Cathay Pacific, cargo business Cathay Cargo, low‑cost airline HK Express, express all‑cargo carrier Air Hong Kong, and various other subsidiaries. Cathay Pacific was founded in Hong Kong in 1946 and has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world’s leading international aviation centres.

Cathay Pacific Airways is looking for an enthusiastic, service‑oriented individual to join the Cargo team in Seattle, WA. The successful candidate will assist with the operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay Service levels and regulatory requirements. The candidate will also support port management to drive service excellence while ensuring the highest standards of safety.

• Support cargo reservations and bookings whilst providing exemplary customer service
• Provide timely vendor notification for on time and delayed flights
• Provide timely shipment status updates to customers
• Help to manage Ground Handling Agent performance and provide guidelines and instructions
• Support the established performance targets through operational oversight and participation

• Prepare flight documentation for crew and Customs
• Check and review post flight documentation
• Prepare post flight reports in a timely and accurate manner
• Provide freighter catering uplift and last minute changes
• Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
• Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
• Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
• Assist with various administrative station tasks such as SAP
• Coordinate weather diversions at diversion sites
• Handle diversion of Cathay Pacific Flights when required
• Assist with crew administration and support matters at the port
• Support station training activities as required
• Support station management in supplier oversight including reporting Ground Handling Agent performance issues
• Any other reasonable task as requested

• Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad‑hoc basis, loading and unloading of freighter, etc.
• Monitor the optimization of space utilization for loaded Unit Load Devices and the belly of freighters
• Ensure aircraft searches required by the Security Program are conducted prior to loading
• Maintain good communications with captain‑in‑command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
• Liaise closely with the Cargo Office to provide up‑to‑date information of freighter positioning when there is disruption of schedule
• Quickly resolve issues on the ramp as required
• Ensure safe operations are maintained at times particularly during loading and unloading of freighters
• Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution
• Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd‑sized items
• Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator
• Any other reasonable task as requested

• Help to ensure compliance and…