Client Relationship Manager

Overview

Lulich & Attorneys, P.A.
• Sebastian, FL, US

The dynamic and rapidly expanding team is seeking a full-time Relationship Manager dedicated to serving our esteemed clients. The primary focus of this role is to nurture and strengthen existing client relationships. Responsibilities include understanding client requirements, resolving issues, and ensuring utmost client satisfaction.

• Client Retention:
  Develop strategies to retain and strengthen relationships with past clients, ensuring ongoing satisfaction with products or services.
• Communication:
  Maintain regular and proactive communication with past clients to address needs, gather feedback, and provide relevant updates or offerings.
• Cross-Sell/Enhance Services:
  Identify opportunities to inform and educate past clients about other firm services relevant to them.
• Record Keeping:
  Maintain accurate records of client interactions, feedback, and transactions to facilitate effective communication and engagement.
• Collaboration:
  
  Work closely with intake, marketing, and other departments to align strategies with messaging to past clients.
• The Client Relationship Manager plays a crucial role in maintaining positive relationships and driving additional value from past clients.

• Strong account management skills with a focus on building long-term client relationships.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly.
• Ability to negotiate effectively while maintaining positive client relations.
• Strong leadership qualities that inspire teamwork and collaboration.
• Familiarity with market trends related to technology products and services.