Legal​/Administrative Assistant; On-Site

Pay: $15 - $18 Per Hour

Location:

Sebring, Florida

Job Type: Full Time

We are seeking a dedicated and detail-oriented Legal/Administrative Assistant to join our team at Metroplex Mortgage Services, Inc. This is an on‑site, full‑time role at our Sebring, Florida office. The Assistant will provide critical administrative support, conduct legal research using Lexis, and stay updated on new laws and regulations affecting our industry. In this role, you will manage phone communications, maintain client and colleague relations, and assist our executive team.

The ideal candidate will demonstrate strong organizational, clerical, and research skills, ensuring smooth office operations and effective communication across the board. We are open to training motivated candidates who do not have prior experience in the mortgage industry.

• Maintain accurate and up-to-date customer account information.
• Handle customer interactions using established scripts and escalate complex issues when necessary.
• Resolve customer complaints efficiently and courteously, ensuring a positive experience.
• Track and document customer interactions, following up to ensure satisfaction.
• Meet regularly with sales leads to stay informed on the latest services and product offerings.
• Conduct legal research on Lexis and review new laws and regulations through government publications to ensure compliance.

• Strong administrative skills with the ability to handle legal research.
• Excellent communication and organizational abilities.
• Prior experience in mortgage or legal support roles is a plus, but not required.

Metroplex Mortgage Services, Inc. is a leading USDA lender, founded in 2001. We specialize in government-backed loans, including USDA Rural Home Loans and VA programs, and serve clients across Florida, Alabama, Tennessee, and Texas. With in-house underwriting, we offer a streamlined loan approval process backed by years of expertise.

There will be two digital training events.