Customer Service Representative

Requisition No: 863407
Agency:
Department of Revenue

Working Title:

CUSTOMER SERVICE REPRESENTATIVE I –
Pay Plan:
Career Service
Position Number:
Salary: $38,759.88 – $48,181.08 / Annually
Posting Closing Date: 10/23/2025

Florida Department of Revenue Child Support Program – Customer Service Representative I (Revenue Specialist III), Sebring. The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions.
• Experience communicating with others to gather information.

• Relevant education may substitute for the required experience.

• Experience with negotiation techniques in a business setting.

• Standard workday of 8am — 5pm, Monday through Friday.
• May require you to work outside your regular work schedule.
• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• This position will utilize an online assessment.

$38,759.88 – $48,181.08 annually.

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

Contact Information:
Teresa French, .

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Veterans’ Preference is available for eligible candidates. You will be required to undergo a criminal background check.