Operations Supervisor-Homeless Services

Overview

MISSION STATEMENT:
To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity.

SUMMARY:

The Operations Supervisor is responsible for supervising employees providing case management and housing services for persons who are literally homeless, for whom rapid rehousing has been identified as an appropriate response to end their homelessness and who have been prioritized by the Coordinated Entry System. The program may include some households requiring prevention assistance so that they may be stabilized in their existing housing or relocated to a more suitable, affordable housing placement.

The program is funded through one or more resources and the program supervisor must ensure individuals and families enrolled are assigned to the most appropriate funding source based on their eligibility and needs. The program adheres to the principles of Housing First — low barriers to admission, targeting most vulnerable, and providing support services emphasizing engagement and problem solving over therapeutic goals.

Responsibilities include, but are not limited to, case assignment, contract compliance, data collection, and reporting. Supervisory duties include overseeing case management and housing services, staff training, and evaluating performance.

These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time.

• Coordinate outreach activities with other programs internally and externally.
• Assign referrals for intake linking the household with the most appropriate funding source.
• Monitor employee performance and provide direct supervision including constructive feedback and support in completing job requirements.
• Acts as a resource to staff members for guidance in handling difficult or complex cases.
• Ensures information is accurately entered in HMIS as required.
• Review weekly activity logs and time worked.
• Review and approve housing stability plan and monitor other service plans as appropriate.
• Review case files of clients to ensure contract compliance and quality assurance.
• Attends staff and other internal meetings as required.
• Coordinate PQI activities including staff meetings, case review, satisfaction surveys and related tasks.
• Assist Operations Manager with administrative tasks related to operations.
• Conduct annual Job Performance Appraisals of assigned staff.
• Train staff in policy and procedures, completion of forms and data collection.
• Be able to present to community groups, landlords and other stakeholders about the program, the agency, and specific related topics.
• Gather and evaluate staff performance and provide aggregate reports as requested
• Hire new staff and participate in new employee orientation.
• Evaluate and identify training needs for assigned staff.

• Comply with all applicable training requirements.
• Comply with all company safety, personnel and operational policies and procedures.
• Comply with work schedule to ensure effective operations of Agency programs.
• Contributes positively as a member of a productive and cooperative team.
• Performs other duties as necessary to fulfill the mission of the St. Vincent de Paul CARES

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

• Able to speak, write and understand English
• Possess basic computer skills
• Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups
• Flexible work schedule including evenings, nights, weekends, and holidays
• Ability to set appropriate limits, work under deadlines and multi-task
• Ab…