Inventory Control​/Inbounds​/CSR

We are seeking a highly motivated Inventory Control / Customer Service Representative to join our team. This role requires strong multitasking skills, the ability to work in a fast-paced environment, and excellent communication abilities. This person will be responsible for assisting customers, processing inbounds and ensuring that inventory records are accurate at all times.

• Customer Communication
  :
  Handle heavy phone calls and emails, responding promptly and assertively to all customer inquiries.
• Order Issue Resolution: Address and resolve any issues related to orders and keep our customers informed.
• Processing Inbounds
  :
  Handle efficiently the inbounds processing and all the related paperwork.
• Inventory Control: Ensure that all inventory records are accurate at all times. Handle recordkeeping, keep track, maintain, monitor, identify discrepancies by using a computerized inventory control system and making the required adjustments as needed.
• Communication and Interaction with Warehouse Management and Warehouse Staff: Effective communication and interaction with our Warehouse Managers and staff to coordinate recounts as needed or request any essential information needed for an efficient response to our customers’ inquiries.
• Data Entry & Documentation: Maintain accurate records, input data into our internal systems, spreadsheets, and handle any other clerical tasks assigned by the manager (running reports, spreadsheets, pick documents, inbounds receipts, filing, scanning, copying).

• Education: College Degree Preferable
• Customer Service
  
  Experience:
  
  Strong ability to interact and communicate professionally with customers, drivers, vendors, and warehouse management.
• Inventory Control & Logistics
  
  Experience:
  
  Warehousing-Logistics inventory control experience would be preferred but not required. Training will be provided.
• Attention to Detail and Data Entry
  
  Experience:
  
  Strong organizational skills with high accuracy in data entry and record-keeping.
• Problem-Solving
  
  Skills:
  
  Must have strong problem-solving skills, and must have the ability to deal with numbers, mathematical conversions, product codes.
• Computer
  
  Skills:
  
  Proficient in MS Excel, MS Word, MS Outlook,
  Copilot. Comfortable handling heavy emails and learning all our internal systems software’s.
• Team Player & Independent Worker: Able to collaborate in a team environment but also work independently when needed.
• Fast-Paced Environment: Comfortable managing multiple priorities under time constraints.
• Bilingual (Preferred but Not Required): Must speak, write, and read English. Spanish-speaking ability is a plus.
• Reliable Transportation: Must have own transportation for commuting purposes.