CSR Supervisor

About

The Role

The CSR Supervisor (Customer Service Returns) is responsible for coordinating the processing of non-conforming materials returned by customers globally. This role oversees daily CSR operations, ensuring that processes are followed, productivity goals are met, and the team operates efficiently on the CSR floor. The CSR Supervisor also allocates manpower, provides leadership, and ensures accountability across all CSR activities.

What You Will Do

* Implement and maintain efficient CSR processes to ensure quality and compliance with company standards.

* Provide day-to-day operational oversight and guidance aligned with overall strategic objectives.

* Train, coach, and develop team members to support departmental and company initiatives.

* Ensure timely processing of materials and accurate transfer of parts to subsequent teams.

* Promote and maintain good housekeeping and organization within the CSR area.

* Investigate and address discrepancies reported by team members, collaborating with cross-functional teams to resolve issues.

* Oversee departmental daily functions to ensure productivity and efficiency.

* Manage and validate internal inventory accuracy.

* Support and participate in Lean and continuous improvement initiatives.

* Represent the CSR team in leadership meetings to address and resolve operational challenges.

What You Bring

* Minimum of 5 years of experience in a professional business or operations environment.

* High school diploma or equivalent required, additional education a plus.

* Strong leadership and team management skills.

* Proficiency in Microsoft Office applications.

* Strong data entry, analytical, and problem-solving skills.

* Ability to thrive in a fast-paced environment and manage multiple priorities.

* Excellent written, verbal, and presentation communication skills.

* Collaborative, adaptable, and flexible work approach.

* Bilingual in English and Spanish preferred but not required.

* Ability to meet physical requirements of the role, including bending, twisting, lifting to 30 lbs unassisted, and standing for extended periods.

* Knowledge of computer components and parts preferred.

* Experience using a pallet jack a plus.

* Proactive, positive, and focused mindset with strong attention to detail.

ZT Systems assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be between $60,40 and $72,800. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education and/or certifications.

Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, generous 401k match, tuition reimbursement, wellbeing resources, and more.

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this opportunity but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

About ZT Systems

At ZT Systems, you'll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a face-paced environment that's challenging, rewarding, and career-defining.

A culture built around our values we work hard and think fast. We view challenges as opportunities-to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today-and transforming the future of tomorrow.

Join ZT Systems and help us build technology infrastructure that connects the world.

What We Offer

At ZT Systems, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you'll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development-both now and in the future.

Compensation & Financial Security

* Competitive base salary

* Performance-based annual bonus eligibility

* 401(k) retirement savings plan with generous company match

* Tuition reimbursement for eligible education programs

Health & Wellness

* Comprehensive medical, dental, and vision coverage with access to leading providers

* Mental health resources and employee wellness support programs
- * Company-paid life and disability insurance

Time Away & Work-Life Balance

* Generous paid time off (PTO) and company-paid holidays

* Parental leave and family care support…