Vice President of Professional Services

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Join our team and be part of a company that’s transforming the way businesses pay and get paid.

At Edenred Pay USA, we’re leaders in innovative B2B payment solutions. Our platform streamlines accounts payable processes, eliminating inefficiencies and empowering Accounts Payable (AP) teams to focus on strategic initiatives. As part of the global Edenred family, we offer a dynamic and inclusive work environment, a commitment to employee well-being and professional growth, and opportunities to drive innovation in the payment industry.

• We offer medical coverage for employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability.
• Other Benefits Offered:
  Dental, Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident.
• Retirement Benefits:
  Take advantage of our 401K plan with a generous employer match of up to 3.5%.
• The base salary ranges from $150,000 to $170,000 with competitive bonus opportunities available.

If you’re passionate about innovation and want to make a meaningful impact, join us at Edenred Pay USA.

The Vice President of Professional Services leads onboarding and activation for new and existing Edenred Pay customers across all product lines, including invoice automation, virtual card, ACH and platform integrations. The role owns the delivery process end to end, from the handoff at contract signature through the transition to the ongoing account owner, and it is accountable for a quick and smooth, customer centric approach towards successful payment transactions.

This includes ongoing account/property set up for existing multi-entity customers. The role leads through managers and does not carry a personal queue of customer projects. The base

Edenred Pay is a private equity backed business expected to grow from roughly $60 million toward $100 million and beyond in revenue. Onboarding capacity has to grow with the sales plan without adding people at the same rate, so this role is expected to build process, tooling, and automation that raise throughput per Professional Service employee.

The Vice President of Professional Services evaluates operational processes and procedures and develops the strategies and delivery plans that standardize service delivery, client implementations, and change management. The role carries a multi-year plan for the function and is measured against progress towards it. Delivering that plan requires close collaboration with sales, product, account management, support, and operations.

The core responsibilities of the job include:

• Own delivery of onboarding and implementation for all Edenred Pay customers, from the handoff at close through the transition to the ongoing account owner.
• Own the operating metrics for the function, including time from signature to kickoff, time to first transaction, onboarding cycle time by segment, forecast accuracy on go-live dates, and the contribution of onboarding speed to gross revenue retention.
• Build and own a written two to three year professional services plan covering process, staffing, tooling, and automation, and present progress against it to…