Facilities & Administration Business Operations Manager

The Business Operations role sits within the Facilities & Administration team and is responsible for helping develop and establish the tools, systems, processes, reporting routines, and operating cadence needed to implement department initiatives and strategic priorities across facilities operations, infrastructure management, and facilities capital planning for the NBA's New York and New Jersey offices. The role translates department objectives into organised workplans, standardised workflows, clear measures of progress, and practical coordination mechanisms that improve visibility, accountability, and execution across the team.

It works cross-functionally with Finance, Procurement, Legal, IT, Security, Human Resources, Corporate Services, property management, consultants, and third-party vendors. The position also provides administrative coordination and procurement support for vendors and services that enable facilities operations, infrastructure management, and facilities capital planning.

• Lead the development, implementation, and adoption of technology-enabled and AI-enabled tools, workflows, dashboards, and reporting routines that improve department efficiency, strengthen decision-making, and support consistent execution across facilities operations, infrastructure management
• And capital planning.
• Translate department operating plans and strategic priorities into organised workplans, implementation roadmaps, milestone trackers, procurement forecasts, budget inputs, vendor commitments, and status reporting that support execution of key initiatives
• Including department AI priorities and other technology-forward improvements.
• Own department procurement planning, coordination, and controls across facilities operations and capital planning, including business need intake, sourcing documentation, RFP and bid support, scope coordination, proposal tracking, purchase requisitions, purchase orders, vendor documentation
• Insurance and compliance documentation, commitment tracking, procurement closeout, and end-to-end contract coordination across department leaders, Legal, Procurement, Finance, IT, and external vendors.
• Partner with department leaders to support business planning, budget visibility, financial forecasts, accrued expense tracking, and invoice reconciliation for facilities operations and capital planning activities.
• Maintain accurate tracking data, prepare recurring status reports, identify gaps in workflows or documentation, and recommend practical process improvements that support department planning, procurement execution, and project coordination.
• Lead integration and ongoing management of project document management solutions, such as Procore, to serve as a centralised repository for project documentation, drawings, specifications, approvals, reports, trackers, and other recurring deliverables
• Own document management standards, access controls, version control, naming conventions, and ongoing maintenance practices to improve consistency, visibility, and project execution.
• Serve as a central point of contact for assigned initiatives by coordinating stakeholders, tracking deliverables, documenting decisions, and ensuring follow-through on open items.
• Identify risks, issues, dependencies, and process gaps; propose practical solutions and elevate matters as needed to protect timelines, quality, and project outcomes.
• Produce high-quality deliverables, presentation materials, status reports, and leadership-ready communications that meet executive standards, support decision-making, and keep stakeholders aligned.
• Provide administrative coordination for department initiatives, including schedule tracking, meeting logistics, status updates, document…