Sr. Customer and Product Quality Engineer
Listed on 2025-12-02
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Engineering
Quality Engineering, Systems Engineer
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About
The Role
The Sr. Staff Customer and Product Quality Engineering works with both our customers and internal teams seamlessly from NPI (New Product Introduction) to high-volume mass production hyperscale / AI Server Systems for global marquee customers. Reporting to Sr. Manager of Product and Customer Quality, the Sr Staff CQE/PQE will act as an escalation point for our customer and lead our customer quality and product quality engineers who serve as the customer’s advocate in driving resolution of issues and continuous improvement.
The team is responsible for resolving customer quality issues and ensuring our customer is delighted, while root causing the problem and corrective action to its source including design, process, materials/suppliers, and/or test.
About
The Role
The Sr. Staff Customer and Product Quality Engineering works with both our customers and internal teams seamlessly from NPI (New Product Introduction) to high-volume mass production hyperscale / AI Server Systems for global marquee customers. Reporting to Sr. Manager of Product and Customer Quality, the Sr Staff CQE/PQE will act as an escalation point for our customer and lead our customer quality and product quality engineers who serve as the customer’s advocate in driving resolution of issues and continuous improvement.
The team is responsible for resolving customer quality issues and ensuring our customer is delighted, while root causing the problem and corrective action to its source including design, process, materials/suppliers, and/or test.
What You’ll Do
- Interface with key customers and suppliers to ensure customer satisfaction and customer scorecard expectations are met
- Provide day-to-day guidance and escalation points to customer and product quality engineers
- Successfully drive resolution of customer issues within agreed-upon service level agreement
- Mitigation of quality issues that impact the customer and internal operations
- Identify systematic/process improvements involving customer quality excursions by working with multiple cross-functional teams including manufacturing, supplier, and design/sustaining engineering
- Strive to build a continuous improvement mentality to develop and ensure a data-driven proactive quality culture
- Work with customers to clearly define factory build report expectations including frequency of reports, expected data, and response to excursions
- Host quality-related customer visits and audits Be an advocate for the customer through excellent knowledge of ZT manufacturing process, timely follow through, and customer focus
What You’ll Bring
- An Engineering BS degree in Electrical, Mechanical, Industrial, or similar field and 8+ years of experience, preferably in the Computer or Electronic Manufacturing industries (alternatively an MS and 6 + years experience).
- Experience /certification in Lean / Six Sigma is strongly desired
- Track both internal and external customer quality issues across multi-functional teams including Quality, Engineering, Procurement, Manufacturing, and Suppliers to timely and meaningful resolutions.
- Must be capable of effectively interfacing at all levels of the organization including the executive level both internally and with the customer
- Strong leadership skills with proven ability to drive complex issues to closure in a timely manner and clearly communicate status updates and the results
- Manage quality issue diagnosis, root-cause determination, and the implementation of corrective and preventive actions with the appropriate team(s)
- Review failure analysis and corrective action reports through well-managed customer-facing communications
- Communicate customer feedback regarding quality and reliability performance against customer requirements and help the company incorporate into our strategic goals
- Project planning and leadership experience
- Possess relationship management…
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