Watch Coordinator

About The Role

As a Watch Coordinator for Fine Jewelry & Watches, you will strive to maintain smooth operations of inbound processing and authentication of fine jewelry and watches, collaborating with watchmakers, fine jewelry specialists, external vendors, other departments, other Authentication Centers and Management.

• Accurately sort and scan all inbound/outbound products into system and physical locations, maintaining FIFO order
• Monitor, report on and respond to product queues across locations, moving product quickly through the pipeline
• Be the point of contact for Repair program; shipping/receiving and invoice tracking; maintaining internal and external systems; communicating updates to internal customers and consignors
• Investigate and resolve inquiries and issues with urgency
• Track exceptions, rejections and buy‑outs, communicating to appropriate channels
• Order supplies and tools for multiple locations
• Adhere to quality standards and SOPs; create process documentation, ensuring ongoing operational quality and efficiency
• Administrative duties

• 2+ years of customer service, event, account or project management experience required. Watch and/or jewelry experience required
• Bachelor’s degree from an accredited college or university preferred
• Graduate Gemology diploma preferred
• Strong organizational skills, attention to detail and accuracy
• Sound decision making skills
• Customer service and collaborative mindset
• The ability to prioritize multiple time-sensitive tasks and/or elevate issues
• Comfort and ease with navigating business and/or warehouse systems required
• Intermediate to advanced level knowledge of Microsoft Office and/or Google Suite

• Employee Stock Purchase Plan (purchase stock at discounted rates)
• 401K (with company matching up to $1,000)
• Medical, Dental & Vision Insurance
• Paid parental leave
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

The expected hourly rate for this role is $20-$20. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The Real Real is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The Real Real provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in‑house gemologists, horologists, and brand authenticators who inspect thousands of items each day.

As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men’s fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in‑home pickup, drop‑off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The Real Real is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer.

You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.