Executive Director, Technology - Epic Resolute

Executive Director, Technology - Epic Resolute

The Executive Director, Technology – Epic Resolute will provide strategic, operational, and technical leadership for the design, implementation, optimization, and governance of the Epic Resolute application. Our strategic modernization of Quest’s revenue cycle management will create a unified digital ecosystem that connects the patient journey from order to cash. This position will leverage Epic Resolute capabilities to simplify and standardize the billing process, accelerate revenue realization, improve payer performance, and create a frictionless financial experience for Quest’s patients, clients and partners.

This position will be located (hybrid) in either Schaumburg, IL or Secaucus, NJ.

Pay Range: $235,000 - $275,000/year + 30% Annual Incentive Plan + Long-Term Incentive

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthy
  
  MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• Fin Fit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• …and so much more!

• Define and drive multi‑year transformation strategy that aligns revenue cycle modernization with Quest’s enterprise growth goals
• Position Resolute as a business accelerator creating competitive advantage through operational standardization, automation, and payer alignment
• Lead and inspire a large, multidisciplinary team of Epic Analysts, revenue cycle operations leaders, payer strategy experts, finance professionals and program managers
• Establish clear performance expectations, success metrics, and accountability frameworks
• Oversee the end‑to‑end design, build, and deployment of Epic Resolute, configuring for high volume lab billing, multi‑payer complexity, client billing, and non‑encounter‑based services
• Drive configuration that supports complex payer rules, pricing structures, and contractual arrangements
• Oversee rigorous readiness and deployment processes across multiple operational sites to ensure a smooth transition without disrupting testing and reporting operations
• Leverage Resolute rule engines and automation to minimize manual intervention, reduce rework, and increase first‑pass claim resolution rates for commercial and government payers
• Build a real‑time revenue performance dashboard to monitor cash flow, denials, collections and client billing activity across order entities
• Drive measurable improvements in cash acceleration, days in accounts receivable, denial rates and revenue capture, positioning Quest as an industry leader in lab revenue cycle efficiency
• Redesign fragmented billing processes across multiple lines of business into a unified standardization model supported by Resolute
• Implement rules‑based automation for client billing, payer‑specific routing, and pricing logic to reduce operational cost and variability
• Establish a continuous improvement methodology/framework to adapt Resolute configuration as Quest expands service offerings and payer contracts evolve
• Serve as Quest advocate to Epic for enhancements aligned to the reference lab business model, including high volume claim throughput and client billing capabilities
• Build strong partnership with Quest executives, payer partners, major health systems, and national accounts to drive adoption, alignment and interoperability
• Ensure Quest’s brand is synonymous with clear, accurate and timely billing
• Establish a national governance structure for Resolute configuration, payer rule maintenance, and enhancement prioritization
• Ensure the highest quality standards, including compliance with HIPAA, as well as Federal, State and third‑party regulations
• Manage vendor partnerships and oversee contractor performance to ensure operational excellence,…