Connect Engineering Lead

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EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with global scale, inclusive culture and technology, and become the best version of yourself. Join us and build an exceptional experience for yourself and a better working world for all.

The Associate Director (AD) will be responsible for leading EY’s Office Connect Team (Engineering and Delivery) that includes the management of a global team responsible for validating and implementing designs, lab testing, product certifications and updates, and overseeing delivery of services to Member Firms. The AD will be accountable for delivery excellence, ensuring that projects are delivered by leveraging Project Management best practices (SPI/CPI), meeting business requirements and providing industry‑leading technical solutions aligned to allocated budgets.

Additionally, the AD will collaborate and develop a cross‑function strategy within the network organization, Information Security (Infosec), Supply Chain Services, Legal, and approved vendors to deliver Wi‑Fi technology solutions aligned to technical standards that ensure all EY end‑users receive services that meet and exceed the business requirements. Solutions will be supported by various organizations including WAN, Telephony, LAN, WLAN, Data Centers (DC), and Office Solutions.

In addition, the AD will provide consulting services to other teams and act as an escalation point for operational issues.

• Technical Lead for all global Wi‑Fi designs
• Strategic thinker with understanding of EY end‑user business requirements
• Delivery Expertise ensuring all solutions are fully tested, documented and represent industry‑leading solutions
• Forward Thinking – understands current and next‑generation technologies
• Experience in managing global teams and suppliers
• Risk Management recognizing and developing mitigation strategies, delivering continuous improvement for the firm
• Leadership in advanced network monitoring tools and AI
• Experienced in Program Management, Product Development, Piloting, Testing, Global Deployment and Post‑Implementation validations

• Lead Global Engineering and Deployment team
• Develop relationship with approved suppliers/equipment manufacturers
• Collaborate with business leaders, Member Firms/Partners on innovative solutions aligned to business requirements
• Present industry‑leading technological advancements that drive quality of services and deliver secure services aligned with continuous improvements strategy for end‑user performance (SLAs, KPI, AI and Advanced Monitoring)

• 15+ years of experience leading Network Design and Architecture teams, with a high focus on customer experience
• Bachelor’s degree in computer science/engineering or related discipline, plus industry accreditation or equivalent work experience. Master’s degree preferred (MS/MBA)
• Advanced skills in planning, designing and troubleshooting complex network environments
• Track record of customer focus, based on openness, trust, and delivering on promises
• Time management skills to manage multiple large, complex projects simultaneously
• Strong interpersonal and team working skills across matrixed client, supplier, and geographically dispersed virtual teams
• Data‑guided, analytical approach with the ability to formulate and translate insights into action with measurable results
• Excellent understanding of Office Connect product portfolio and ability to bring knowledge of this to help facilitate the growth and adoption across the regions
• Demonstrated ability to communicate complex technical information to a diverse business audience
• Experience developing, managing, and presenting business cases and strategic plans

• Industry accreditation like CCNA R&S, CCNP R&S, CCNA Wireless, CCNP, Meraki Wireless certifications or equivalent knowledge
• Flexibility adjusting to multiple demands, shifting priorities…