Director, Interoperability Implementation Solutions

Job Description

The Director, Interoperability Implementation Solutions will be centered on establishing implementation methodologies for new interoperability and diagnostic test solutions to enable adoption by early-experience and high priority clients. This person takes on new products and capabilities and, partnering with internal stakeholders and early-experience clients, builds best-in-class delivery capabilities to bring shared value to reality. Adept at engaging across internal and external organizations and willing to roll up their sleeves and drive into details, this leader will focus on delivering an optimized client experience, while providing transparency to executive and customer audiences.

This position must be based (hybrid) at one of the following Quest locations:
Secaucus, NJ;
Schaumburg, IL;
Dallas, TX;
Lenexa, KS;
Tampa, FL; or Chantilly, VA.

Pay Range: $175,000 - $200,000/year + 20% Annual Incentive Plan

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthy
  
  MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• Fin Fit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• ...and so much more!

• Develop and deliver a program for delivery of new interoperability products, new diagnostic test solutions, and major changes to existing solutions, incorporating early experience, white glove, and streamlined implementation capabilities.

• Establish framework founded on the needs of Precision Oncology franchise, supporting current and future delivery of precision oncology diagnostic testing.

• Creates overarching implementation methodology ensuring all stakeholder goals are represented, addressed, and measured for success; primary stakeholders include diagnostic test product, franchise and commercial regions, interoperability product, and connectivity implementation teams.

• Partner with commercial and diagnostic product teams to prioritize solutions and clients based on solution and client readiness, capture early experience and priority client requirements, align on Develop and deliver a program for delivery of new interoperability products, new diagnostic test solutions, and major changes to existing solutions, incorporating early experience, white glove, and streamlined implementation capabilities.

• Partner with Product Management to confirm understanding of customer need, align on scope, manage roadmaps and financials for delivery of both new solutions and expanded / updated capabilities.

• Partner with Connectivity Team to operationalize, streamline, and ensure scalability of implementation strategy and methodologies; and enable transition to dedicated implementation teams.

• Standardize client intake processes across Quest products and services, accountabilities and cadence across client implementations, and dashboards and reporting to provide accountability and transparency.

• Lead early adoption and priority client integrations as part of defining a long-term implementation strategy and capability, and own white-glove integrations for early experience and priority clients.

• Act as escalation point for implementation, workflow, technical questions, and work closely with diagnostic test, product solution, connectivity integration teams to overcome blockers and capture future product enhancements.

• Regularly collect and analyze the Voice of the Customer, industry trends, disruptors, and current competition.

• Proactively…