IT Supervisor -Japanese Bilingual

About the job IT Supervisor - Japanese Bilingual

Japanese Food Distributor - Secaucus, NJ

Job Summary:

IT Supervisor is responsible for supervising the IT Engineer Support while they complete repairs and installations. IT supervisor will supervise that upgrades and maintain a company's computer systems, including databases, mainframe systems, data communication networks and software programs.

• Receive and count stock items, and record data manually or using computer
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Answer user inquiries regarding software and/or hardware operation to resolve issues
• Set up equipment for employee use, performing and/or ensuring proper installation of cables, operating systems and/or appropriate software
• Oversee set up of system account and email
• Oversee set up of mobile devices
• Refer hardware/software problems and/or defective products to vendors/technicians for service
• Administration of Windows Server Systems and local area network infrastructure
• Perform remote/on-site troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by users
• Pass on any unresolved issues, feedback, or suggestions by users to the internal and external IT team
• Identify and suggest possible improvements on procedures
• Monitoring and maintaining networks and servers
• Upgrading, installing, and configuring new hardware and software to meet company objectives
• Creating user accounts and performing access control
• Documenting processes, as well as backing up and archiving data
• Record events and problems and their resolution in logs
• Perform other related duties as assigned

Note: This description reflects management's assignment of essential functions and does not restrict the tasks that may be assigned.

• Expert experience operating Microsoft Office Suite software
• Problems-solving skills
• Critical thinking skills
• Leadership and coaching skills
• Detailed-oriented with excellent organization skills
• Tech savvy with working knowledge of office automation products, database, and remote control
• Good understanding of computer systems, mobile devices, network, and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English, Japanese
• Excellent interpersonal and communication skills
• Customer-oriented and cool-tempered
• Ability to deal with confidential information
• BSc/BA in IT, Computer Science, or relevant field

• Ability to lift/push/pull/carry up to 15 lbs. unassisted
• Ability to enter and maneuver in confined spaces
• Willingness to work overtime upon request in order to complete tasks associated with the company