Director, AI

Join to apply for the Director, Responsible AI role at Quest Diagnostics

Pay Range: $190,000 - $220,000 salary + 20% target AIP

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Annual, no-cost health assessment program Blueprint for Wellness
• healthy
  
  MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• Fin Fit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities and so much more!

The Director of Responsible AI will lead Quest’s enterprise‑wide Responsible AI program, ensuring that all artificial intelligence and generative AI solutions are designed, deployed and governed in alignment with the company’s ethical standards, regulatory obligations and patient‑centric mission.

This role will chair the AI Review Board (AIRB) and be responsible for creating and maintaining an Impact Assessment methodology to guide the AIRB in its case‑by‑case review of proposed AI use cases.

The Director will also support the AI Working Group (AIWG), promote ethical awareness among stakeholders, and monitor for unforeseen consequences that may arise from the use of data and AI.

This individual will define what “Responsible AI” means for Quest, establish policies and processes that operationalize those principles and ensure AI delivers innovation with transparency, fairness and accountability. Through this work, the Director will foster a culture of trusted innovation by empowering the people of Quest to lead the healthcare industry in the responsible and ethical use of AI.

The position is based at Quest's Secaucus, NJ headquarters and requires a minimum of 3 days/week on-site (hybrid).

• Build and lead the Responsible AI function by establishing the structure and operating model needed to embed ethical AI practices across the enterprise.
• Chair the AI Review Board (AIRB), the organization's Responsible AI board, providing leadership and direction in evaluating all proposed AI and GenAI use cases.
• Develop and enforce enterprise‑wide Responsible AI policies, guidelines, and procedures to ensure AI development and deployment adheres to ethical principles.
• Define and monitor "Responsible AI" for Quest Diagnostics, maintaining a pulse on the market, competition, and AI innovation.
• Develop and maintain an Impact Assessment methodology to guide the AIRB in decision‑making.
• Assess potential risks associated with AI projects, including security risks like prompt injection and LLM jailbreaks, ensuring compliance with ethical guidelines and frameworks such as the NIST AI RMF.
• Collaborate with data teams, legal, privacy, and other SMEs to define project outcomes, ethical considerations, and execute ethical diagnostics and assessments.
• Partner with Legal, Compliance, Security and HR to ensure consistent integration of Responsible AI expectations into enterprise governance and training programs.
• Investigate RAI violations, ensure prompt action and recommend corrective solutions.
• Continuously identify opportunities to strengthen controls, transparency and risk mitigation processes.
• Educate the organization about ethical data and AI practices, promoting a culture of responsibility and ethical consciousness.
• Represent Quest Diagnostics as a Subject Matter Expert on Responsible AI at external events and with industry associations.
• Serve as an internal consultant to all levels within Quest Diagnostics to guide the development of best practices for Responsible AI.
• Define and track enterprise level metrics that measure adherence to Responsible AI…