IT​/Tech Technician, IT Support

Change Technician page is loaded## Change Technician locations:
Secaucus, NJtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R-104516
** About

The Role
** ZT Systems is an established multibillion-dollar technology company with 30 years in business.  We are one of America’s fastest-growing private companies. At ZT Systems, we put people first, and from day one our team members take on an ownership mentality. We are passionate about teamwork, and the consistent high quality of our solutions differentiates us in the minds of our customers.
** What You Will Do
** As a
** Change Management Technician
** in the Production Test Engineering organization, you will play a critical role in supporting change implementation across hardware, firmware, and test processes. You’ll work closely with the Change Management Program Manager and cross-functional teams to ensure smooth execution of change orders (COs) and maintain production continuity.

Your responsibilities will include:

* ** Reviewing work-in-progress (WIP) products impacted by Change Orders and assessing upcoming shipment volumes
** to determine appropriate CO cut-in dates.
* ** Participating in weekly Change Firmware CO alignment meetings and tracking NPI SKUs for hardware/firmware compatibility.**
* ** Managing and controlling NPI CO releases within defined time windows
** to ensure compliance and minimize production risk.
* ** Opening and managing change-related JIRA
** tickets for all test-relevant changes, including:
* Test flow changes
* Test configuration changes
* Test logic changes
* IT test software changes
* Customer-driven changes (typically in the form of COs)
* Documenting change details clearly and translating technical jargon into business-friendly language for stakeholders.
* Supporting all customers by learning the nature of different products and applying that knowledge to change management decisions.
* Collaborating with engineering and production teams to ensure changes are implemented accurately and on schedule.

This role requires strong organizational skills, attention to detail, and the ability to bridge technical and business communication. You’ll have the opportunity to learn from industry leaders in custom-built servers and advanced solutions for cloud compute, storage, and AI.
** What You Bring
*** High school diploma
* 2+ years of technician experience
* Basic knowledge of computer architecture, networking, and storage
* Strong organizational and documentation skills
* Ability to communicate technical details in clear business language

Preferred:
* Associate’s or Bachelor’s degree in IT, Electrical Engineering, Computer Engineering, or related field
* Experience with JIRA or similar change management tools
* Familiarity with manufacturing processes and test environments
* Experience managing hardware/firmware compatibility and NPI processes
* Background in test flow, configuration, or IT software changes

ZT Systems assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be between $39,000 and $53,820. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education and/or certifications.

Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, generous 401k match, tuition reimbursement, wellbeing resources, and more.

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.##
** About ZT Systems
** At ZT Systems, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to…