Customer Support Data Center Technician - Cohort Q1 Military Talent Programs

Overview

Who are we?

Equinix is the world’s digital infrastructure company, operating data centers globally and enabling customers to scale with agility and interconnect foundational infrastructure. Joining our operations team means maintaining critical facilities infrastructure and delivering best-in-class service to data center customers.

Position Summary

Equinix Emerging Talent, Military Program provides service members with transition assistance to the civilian workforce. This is part of the DoD Skill Bridge Program, offering transitioning service members hands-on experience in Equinix’s data center operations in IBX data centers. Interns will support routine and semi-routine tasks related to customer installations, infrastructure maintenance, and service delivery.

Eligibility is limited to Military Spouse Fellows or Active-duty U.S. military personnel transitioning to the civilian workforce.

Note: This program is exclusively for Military Spouse Fellows or Active-duty U.S. military personnel transitioning out of the military to civilian workforce.

Ticketing & Troubleshooting

• Manage and resolve customer support requests and service tickets
• Accurately track tasks using the ticketing system
• Troubleshoot network and equipment issues; escalate when necessary
• Collaborate with cross-functional teams to resolve technical challenges

Hardware Installations

• Perform “rack and stack” installations of customer equipment
• Follow detailed installation plans and wiring diagrams
• Install structured cabling (fiber and copper), cable trays, cages, and cabinets
• Identify and report infrastructure capacity or cabling concerns

Testing & Quality Checks

• Conduct layer 1–3 connectivity tests (e.g., network cables, fiber optics)
• Perform quality checks on own and team installations
• Maintain detailed documentation of all work performed

Customer Interaction

• Provide professional, helpful on-site customer support
• Communicate clear timelines and progress updates
• Escort customers and vendors for access and safety compliance

Team & Project Support

• Contribute to team projects and installations
• Coordinate with vendors and internal teams to ensure timely execution
• Support dispatching, inventory checks, and alarm escalations as needed

Learning Objectives

• Deepen technical expertise in data center infrastructure and operations
• Gain experience in structured cabling, network testing, and troubleshooting
• Enhance customer service and communication skills in a technical environment
• Understand project coordination and cross-functional collaboration

• Active-duty military member or Military Spouse approved for Skill Bridge or MSCAP participation
• Technical or Non-Technical MOS, NEC, or AFSC
• High school diploma or equivalent
• 2–4 years of experience in technical support, IT, telecom, or data center operations
• Ability to read wiring schematics and installation plans
• Experience with fiber and coaxial terminations preferred
• Strong attention to detail and documentation skills
• Comfortable working in a physical, hands-on environment

• Interns will follow a customized Education/Training Plan
• Monthly evaluations will be conducted by the supervisor
• Final evaluation will assess learning outcomes and program effectiveness

The targeted pay range for this position is listed by location as follows:

• United States - DA11 Dallas: 53,000 - 79,000 USD / Annual
• United States - AT1 Atlanta: 53,000 - 79,000 USD / Annual
• United States - MI1 Miami: 53,000 - 79,000 USD / Annual
• United States - SV12 Silicon Valley: 64,000 - 96,000 USD / Annual
• United States - LA4 Los Angeles: 58,000 - 88,000 USD / Annual
• United States - CH4 Chicago: 58,000 - 88,000 USD / Annual
• United States - NY3 New York City: 58,000 - 88,000 USD / Annual
• United States - DE2 Denver: 53,000 - 79,000 USD / Annual
• United States - SE3 Seattle: 58,000 - 88,000 USD / Annual
• United States - DC12 Washington DC: 58,000 - 88,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated…