ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting

Position: ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting - Open Location
Service Now
-Enterprise Service Mgmt Transformation - Senior Manager - Tech Consulting - Open Location

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence. Join EY and help to build a better working world.

The opportunity:

You will lead Service Now Transformation teams in a rapidly growing area of the business. It is a client facing role, in which you will have opportunities to showcase your ability to not only motivate and develop teams but also establish and maintain client relationships. You will have an opportunity to grow your consulting, technical and team leadership skills, as well as build relationships and obtain experiences that will define your career.

In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non-technical project teams in the development and implementation of technology solutions and infrastructure.

Key Responsibilities

• Leading engagement delivery and managing client relationships on a daily basis.

• Accountable for program/project management, ensuring that all objectives are met.

• Developing resource plans and budgets for engagements, managing engagement economics effectively.

Qualifications

• Bachelor’s degree required (4-year degree);
Master’s degree preferred.

• Typically, no less thanyears relevant experience in Service Now implementation.

• 5 – 7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level.

• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).

• Minimum of 2 of the following Service Now certifications:
• Service Now Certified Implementation Specialist – HR Service Delivery
• Service Now Certified Implementation Specialist – Customer Service Management
• Service Now Certified Implementation Specialist – Field Service Management

• Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.

• Ability to effectively develop presentations, functional and technical roadmaps and present ideas and proposals to all levels of management.

• Experience leading teams and supervising others.

• A driver’s license valid in the U.S.

• Ability to travel to meet client needs (up to 60%).

Desired Additional Qualifications

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).

• Performance analytics and reporting experience – certifications are a plus.

• Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.

• Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

Benefits

• Comprehensive compensation and benefits package where you’ll be rewarded based on your performance.

• Base salary range for this role in the U.S. is $171,600 to $392,100.

• Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

• Hybrid work model with 40-60% in-person engagement.

• Flexible vacation policy with recognition of EY Paid Holidays, personal/family care leaves, and other leave types.

Equal Opportunity Statement

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.

Referrals

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Contact

Genius link or contact info not provided.

Applications

EY accepts applications for this position on an on-going basis.

Disclaimer

For those living in California, please  for additional information.

Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. EY teams work across a full spectrum of services.

Contact information for assistance with disability accommodation

1-800-EY-HELP3 (select Option 2 for candidate queries); email .

Location Details

Secaucus, NJ;
Hoboken, NJ;
New York, NY;
This position is open to remote or on-site as needed.

Legal Notice

This role is specific to Service Now Enterprise Service Management Transformation and requires relevant experience as detailed above.

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