IT​/Tech Technician, Systems Engineer

About The Role

ZT Systems is an established multibillion-dollar technology company with 30 years in business. We are one of America’s fastest-growing private companies. At ZT Systems, we put people first, and from day one our team members take on an ownership mentality. We are passionate about teamwork, and the consistent high quality of our solutions differentiates us in the minds of our customers.

As a Change Management Technician in the Production Test Engineering organization, you will play a critical role in supporting change implementation across hardware, firmware, and test processes. You’ll work closely with the Change Management Program Manager and cross-functional teams to ensure smooth execution of change orders (COs) and maintain production continuity.

• Reviewing work-in-progress (WIP) products impacted by Change Orders and assessing upcoming shipment volumes to determine appropriate CO cut‑in dates.
• Participating in weekly Change Firmware CO alignment meetings and tracking NPI SKUs for hardware/firmware compatibility.
• Managing and controlling NPI CO releases within defined time windows to ensure compliance and minimize production risk.
• Opening and managing change‑related JIRA tickets for all test‑relevant changes, including:
  • Test flow changes
  • Test configuration changes
  • Test logic changes
  • IT test software changes
  • Customer‑driven changes (typically in the form of COs)
  • Documenting change details clearly and translating technical jargon into business‑friendly language for stakeholders.
• Supporting all customers by learning the nature of different products and applying that knowledge to change management decisions.
• Collaborating with engineering and production teams to ensure changes are implemented accurately and on schedule.

This role requires strong organizational skills, attention to detail, and the ability to bridge technical and business communication. You’ll have the opportunity to learn from industry leaders in custom‑built servers and advanced solutions for cloud compute, storage, and AI.

• High school diploma
• 2+ years of technician experience
• Basic knowledge of computer architecture, networking, and storage
• Strong organizational and documentation skills
• Ability to communicate technical details in clear business language

• Associate’s or Bachelor’s degree in IT, Electrical Engineering, Computer Engineering, or related field
• Experience with JIRA or similar change management tools
• Familiarity with manufacturing processes and test environments
• Experience managing hardware/firmware compatibility and NPI processes
• Background in test flow, configuration, or IT software changes

ZT Systems assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be between $39,000 and $53,820. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education, and/or certifications.

• Competitive base salary
• Performance-based annual bonus eligibility
• 401(k) retirement savings plan with generous company match
• Tuition reimbursement for eligible education programs

• Comprehensive medical, dental, and vision coverage with access to leading providers

• Company-paid life and disability insurance

• Generous paid time off (PTO) and company-paid holidays
• Parental leave and family care support programs

• Structured training programs and on-the-job learning opportunities
• Matching gifts and volunteer programs to support causes you care about

ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please be aware that certain positions may require the applicant to either
1) be a U.S. citizen or national,
2) be a U.S. lawful permanent resident (aka green card holder),
3) refugee under 8 U.S.C. § 1157, or
4) be an asylee under 8 U.S.C. § 1158, or
2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.