Automation & DTC Fulfillment Supervisor

DC Industries is seeking a hands-on, detail-oriented manager to own the performance of our Pio automation grid and oversee all direct-to-consumer (DTC) fulfillment executed through automation. This role sits at the intersection of automation, inventory systems, and fulfillment operations, partnering with the Warehouse Manager and cross-functional teams to drive a highly efficient, system-led distribution environment. This role reports to the Warehouse Manager.

This is a full-time position. Saturday shifts may be required during peak season based on business needs.

• Own end-to-end performance of the Pio automation grid, including uptime, throughput, bin utilization, and system health
• Monitor daily grid activity, identify bottlenecks, and proactively resolve operational or system issues
• Optimize slotting, bin allocation, and workflow configuration to maximize efficiency and capacity
• Coordinate maintenance, troubleshooting, and continuous improvement efforts with internal teams and external partners
• Own daily execution of the automation system to ensure consistent throughput and minimal downtime
• Monitor system dashboards (queues, ports, task allocation) to proactively manage performance
• Escalate issues to vendors with clear diagnostics and coordinate rapid resolution

• Oversee all DTC and automation-driven order fulfillment to meet service level expectations
• Ensure orders are fulfilled accurately and on time, minimizing delays, short ships, and errors
• Prioritize and manage order flow, including exception handling and urgent orders
• Monitor key metrics (order accuracy, fulfillment speed, same-day shipping) and drive improvements
• Support peak planning and execution to maintain high service levels

• Ensure real-time alignment between physical inventory and system records across WMS/ERP and automation platforms
• Co-manage inventory control processes, including cycle counting, reconciliation, and adjustments
• Investigate and resolve discrepancies through root cause analysis
• Identify breakdowns between systems, processes, and physical operations (mislocated inventory, system mismatches, etc.)
• Partner with IT, inventory control, and operations teams to maintain data integrity

• Design and maintain optimal inventory placement strategies based on SKU velocity
• Continuously adjust slotting to reduce congestion and improve pick efficiency
• Optimize bin configurations (multi-SKU bins, dividers) to maximize storage density
• Ensure inbound processes support efficient grid utilization

• Track and report on key performance metrics:
  • Units picked per hour (UPH)
  • Orders processed per hour
  • Bin utilization %
  • System uptime / downtime
• Analyze data to identify trends, inefficiencies, and opportunities for improvement
• Support development of dashboards, reporting tools, and SOPs

• Improve workflows across:
  • Inbound → storage o Grid → picking → packing → shipping
• Partner with IT/ERP teams to enhance system functionality and integration
• Standardize best practices across teams and shifts

• Develop and deliver training materials on systems, processes, and best practices
• Provide hands-on support to team members to ensure strong system adoption
• Foster a collaborative, high-performance team environment

• Experience in DTC fulfillment, warehouse operations, or automated distribution environments (Pio or similar)
• Strong knowledge of inventory control processes (cycle counting, reconciliation, adjustments)
• Experience with WMS/ERP systems and system-driven fulfillment environments
• Strong analytical skills with a data-driven mindset
• Technical aptitude with the ability to troubleshoot systems and workflows
• Strong leadership, communication, and training capabilities
• Proficiency in Excel and Microsoft Office tools
• Hands-on, proactive approach in a fast-paced environment