Assistant Manager, Fine Jewelry & Watches

About The Role

The Assistant Manager for Fine Jewelry and Watches is an exempt supervisory role responsible for overseeing the development of the FJW Authentication teams in partnership with the Sr Manager, Manager, Supervisor and other department leaders. The Assistant Manager is expected to adapt to departmental business needs while maintaining a focus on team performance, achieving KPIs, and team development.

• Oversee a team of approximately 15‑20 people.
• Conduct both formal and informal feedback conversations to support development of the Team.
• In partnership with the Manager, hold the team accountable for meeting/exceeding department goals and demonstrating company values.
• Work closely with the management team to address training and development opportunities within the team.
• Ensure ramp‑up goals are met weekly for new hires and authenticators being cross‑trained.
• Help hold the team accountable to policy and procedure such as time and attendance.
• Communicate company initiatives and critical messages to the Authentication team.
• Maintain a high level of engagement through coaching and motivating the team on a daily basis.
• Drive team KPI’s and team engagement while running the floor.
• Empower others and delegate when able to promote individual growth.
• Build and maintain effective interdepartmental relationships.
• Ensure support functions are adhering to department needs daily.
• Work closely with the management team to drive business strategies that will improve production and department results.
• Manage daily operational tasks according to brand standards.
• Act as a brand ambassador and advocate for The Real Real .
• Communicate and report on team’s daily performance.

Minimum Requirements:

• Undergraduate Degree from an accredited college or university preferred.
• Minimum 3 years of managing a team in ecommerce/website, retail, auction house, watch/jewelry industry or comparable roles.
• Ability to work independently as well as part of a team.
• Ability to work in a fast‑paced and high volume environment.
• Outstanding work ethic and detail oriented.
• Communicate and work closely with Management on a daily basis.
• Effectively communicate upwards as well as provide peer‑to‑peer feedback.
• Excellent organizational & time management skills.
• Excellent communicator who possesses a positive attitude towards collaboration.
• Passionate about continuous learning and adapts to feedback.
• Strong business acumen and ability to align work with company goals.
• Ability to lead by example and maintain a positive team culture.
• Adheres to all policies and procedures at The Real Real .

• Some holidays and weekends may be required.
• Some early & late hours required.

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site.
• Employee Stock Purchase Plan.
• 401K with Company Match.
• Medical, Dental & Vision Insurance.
• Paid Parental Leave.
• 9 Paid Company Holidays.
• Flexible Time Off (With Manager Approval).
• State‑of‑the‑art, climate‑controlled warehouse facility.

The expected salary range for this role is $75,000‑$80,000. Starting pay is determined by location, skills, experience, market demands, and internal parity. Salary is only one component of TRR’s total rewards package; employees may also be eligible for a bonus program, incentive pay and benefits.

The Real Real is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The Real Real provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in‑house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women’s and men’s fashion, fine jewelry and watches, art, and home—in support of the circular economy.

We make selling effortless with free virtual appointments, in‑home pickup, drop‑off, and direct shipping. We handle all of the work for consignors, including…