Director, Global Quality

About The Role

The Leader of Global Quality is responsible for developing and executing the global quality strategy for datacenter rack manufacturing operations, ensuring sustained performance at 5 Sigma and beyond across all manufacturing sites, suppliers, and product lifecycle stages. This role owns end-to-end quality performance from incoming materials through final shipment, including new product introduction phases such as Engineering Validation Testing (EVT),
Design Validation Testing (DVT), production validation, and mass production.

This executive leader will drive a culture of operational excellence, prevention-based quality, customer focus, and continuous improvement across a global manufacturing network. The role partners closely with Engineering, Supply Chain, Manufacturing, Supplier Quality, Reliability, Program Management, and key customers to ensure industry-leading quality, reliability, and customer satisfaction.

Key Responsibilities

Global Quality Leadership

• Develop and execute a comprehensive global quality strategy aligned with business objectives, customer expectations, and manufacturing growth plans.
• Establish and maintain a quality management system that delivers and sustains >5 Sigma manufacturing quality performance
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• Lead quality teams across multiple regions, manufacturing sites, and supplier ecosystems.
• Build a culture centered on defect prevention, operational discipline, risk mitigation, and continuous improvement.
• Drive standardization of quality processes, reporting, governance, and best practices across all global locations.

New Product Introduction (NPI) Quality

• Own quality readiness and risk management throughout EVT, DVT, Pilot, and Mass Production phases.
• Establish quality gates and criteria for progression between development and production milestones.
• Lead DFMEA, PFMEA, control plans, reliability assessments, and validation strategies.
• Partner with Product Engineering and Program Management teams to ensure manufacturability, reliability, and quality requirements are incorporated early in the design process.
• Ensure lessons learned are systematically captured and deployed into future product generations.

Manufacturing Quality

• Drive world-class quality performance from receiving inspection through assembly, test, packaging, and final shipment.
• Develop advanced manufacturing quality controls utilizing SPC, process capability analysis, automated inspection systems, and data analytics.
• Monitor and improve key metrics including:
  • Sigma performance
  • DPPM/PPM
  • First Pass Yield (FPY)
  • Rolled Throughput Yield (RTY)
  • Cost of Poor Quality (COPQ)
  • Escapes and field failures
  • Customer returns and RMA rates
• Lead structured root cause investigations using methodologies including:
  • 8D
  • DMAIC
  • Six Sigma
  • A3
  • Fault Tree Analysis
  • Statistical Process Control

Supplier Quality Management

• Establish a global supplier quality strategy supporting critical datacenter rack, mechanical, electrical, thermal, cable management, and integration components.
• Drive supplier qualification, audits, process validation, and ongoing performance management.
• Lead supplier corrective action programs and continuous improvement initiatives.
• Ensure supplier quality systems support aggressive quality and reliability objectives.
• Develop supplier quality scorecards and executive performance reviews.

Reliability and Customer Quality

• Own product reliability performance from development through field deployment.
• Partner with reliability engineering teams to define validation strategies and qualification requirements.
• Lead response to critical customer quality issues, escalations, and field reliability concerns.
• Drive closed-loop corrective and preventive actions across engineering, manufacturing, and suppliers.
• Serve as executive customer interface for…