Watchmaker

About The Role

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website.

As a Watchmaker, you will leverage your expertise to assess the condition and authenticity of timepieces, and perform service to restore them to functionality. If you are an experienced watch expert with a passion for sustainable fashion, this could be the perfect match!

• Assess the condition, authenticity, and functionality of timepieces

• Diagnose and perform service on timepieces of basic to moderate complexity to restore them to accuracy and functionality

• Coordinate communication between all watchmakers, clients, customers and Operations team to receive approval on needed repairs and process accordingly

• Provide accurate and expedient simple adjustments and regulations to mechanical movements as well as battery replacement on quartz models and link additions/removal

• Partner with Expert Service leaders to assist in any requested educational or training initiatives

• Contribute to the Expert Service team’s initiatives to scale and diversify the growth of the company’s watch repair and service initiatives

Minimum Requirements:

• 3-5 years of experience repairing timepieces

• Degree or certification from relevant watchmaking educational institution

• Adept at working with technology solutions to increase productivity and efficiency

• Ability to handle multiple complex, time sensitive situations

• Excellent verbal and written communication skills

• A ‘can-do’ attitude with a solutions focused mindset

• Self-motivation and a drive to achieve results

• Exceptional attention to detail and organization skills

• Adaptability and openness to change

Preferred Requirements:

• WOSTEP certification

• Additional certifications from major watch brands

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid Parental Leave

• 9 Paid Company Holidays

• Flexible Time Off (With Manager Approval)

• State of the art, climate-controlled warehouse facility

• Find out more about our Benefits here.

The expected salary range for this role is $59,608.80-$85,170.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of The Real Real’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The Real Real is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The Real Real provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day.

As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women s and men s fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The Real Real is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for…