Japanese Beverage Marketing Specialist

Japanese Beverage Marketing Specialist (79124-4)

• Follows up with customers to make sure that they are satisfied with a particular product
• Ensures that salespersons are on track with sales goals
• Meets with other departments to make sure that salespeople are doing their job correctly
• Provides any necessary data or reports to the sales team
• Exerts attention to detail, as customers may have the same problems; reports the problems as necessary
• Arranges appointments with clients and the sales team
• Acknowledges customers by responding to emails, texts, and phone calls
• Updates all contact information for clients
• Deals with any customer complaints and resolves the issue as necessary
• Answers and transfers phone calls, screening when necessary
• Welcomes and directs visitors and clients
• Maintains filing systems as assigned
• Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed
• Responds to and resolves administrative inquiries and questions
• Does any necessary administrative work including filing reports or presenting sales team with necessary documents
• Help troubleshoot problems with customer orders, customer accounts and other related issues
• Provide the sales team with data reports and sales guides
• Monitor sales performance through sales tracking tools and report progress to sales representatives
• Keep up with new product sales launches and make sure the sales team is up to date
• Provide customer service by staying on top of pending orders and customer requests
• Identify where improvement is needed in sales practices and make suggestions for improvements
• Perform other related duties as assigned