Security Operations Center Coordinator

As a Security Operations Center Coordinator, your main focus will be Develop, implement and maintain risk-based security and compliance strategies, connected to company policies, global standards, country legislation and sales market risk landscape.

This on-site role reports into our Security Risk Manager and is based out of our New Jersey Support Office.

SOC Operational Leadership: Oversee and lead the SOC team to ensure continuous monitoring and effective response to security incidents across H&M Group in the U.S. market, operating 24/7 and drive performance by providing feedback, recognition, and coaching.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• Ambassador towards the stores and area teams for the security department, services, standards and requirements
• Support a flexible portfolio of locations (typically 50–70), with scope adjusted based on evolving business needs
• Develop and lead a resilient crisis management strategy and framework for the Sales Market to prepare for, respond to, and manage crises that could affect our people, reputation, and business operations
• Regularly review threat landscape, assess their impact, and create/train crisis response plans
• Represent the Security function within company’s Business Continuity framework
• Provide security expertise and support for special events such as high-profile company events, meetings, and designer events.
• Work closely with policy owners (CoE/WB, H&S, Travel H&S, LP) and provide feedback on identify risks and gaps
• Oversee risk management and compliance processes in alignment with global and local standards, ensuring effective crisis, risk, and incident handling for all security service areas
• Set expectations and deliver on internal control activities, frameworks, investigations and audit plans
• Conduct risk assessments and store security audits, ensuring compliance with internal policies
• Ensure accurate reporting of all audit and internal control outcomes through global tools and communicate findings to relevant stakeholders
• Regularly review results, identify and respond to compliance gaps or vulnerabilities and collaborate with relevant functions to establish corrective action plans, update procedures and enhance guidelines
• Support and reinforce a strong health and safety culture across all areas of the business
• Plan policy awareness campaigns, support in implementing control measures and deliver trainings (H&S, LP, CoE, etc.)
• Monitor KPIs, analyze trends and recommend actions
• Leverage technical knowledge of security systems to assess compliance with Green Security Standards
• Support the execution of loss prevention strategies to reduce shrinkage
• Participate in fraudulent investigations
• Serve as a key business partner to the SM Security Manager, fostering a high-performing culture within the team and sales market
• Promote a data and risk-based approach and culture within the team and across the sales market
• Coordinate stakeholders and plan activities for a successful Yearly Stock take process (including vendor and tech readiness, training sessions and analysis steps)
• Support crisis management and incident response in SOC, including monitoring, coordination, and communication for security events and investigations
• Conduct real-time monitoring of news, systems, and security tools to proactively identify and respond to risks
• Analyze data, identify trends, and drive continuous improvement through post-incident reviews and enhanced processes
• Collaborate with internal teams, law enforcement, and external partners to strengthen security operations and response
• Lead SOC operations, including training, staff scheduling, technology/vendor management, and overall…