Dispatch Supervisor

Company Overview

NRS is a leading provider of transportation & supply chain solutions. As a family‑owned and operated company, NRS has delivered smart logistics solutions to numerous Fortune 500 companies spanning over 70 years. Whether it’s NRT, Keystone, Keystone Fresh, or Keystone Capacity, our innovative energy drives us towards new and valuable solutions for our clients, even as we continuously grow and strengthen our network.

We are dedicated to creating a culture that empowers the individual and offers our associates the opportunity to apply their unique skill to the challenges facing our clients. In the office, the warehouse, or on the road, it is this commitment to our innovative spirit that unites us in common mission to push boundaries in the logistics industry.

The Dispatch Supervisor supports local client operations on a day‑to‑day basis and manages paperwork/administrative controls to maximize efficiency. This role focuses on driver hiring conversions and driver retention while creating and controlling safety programs involving working with drivers and the safety department. This role is for the 3rd shift from 11:00 PM to 7:00 AM, Sunday to Thursday.

• Providing updates to customers on projects, goals, and operational check‑in on pickups/deliveries
• Participate in customer weekly/daily calls regarding performance and planning
• Review potential changes and/or improvements with customer, validate internally with operations management team, and roll out changes/improvements to the many drivers and dispatchers involved.
• Support driver hiring and start‑up initiatives by interviewing and processing drivers
• Evaluate driver pools and driver capabilities for busy season/special projects
• Manage equipment utilization of tractors and trailers assigned to fleet
• Match driver candidates for capabilities that match service needs
• Work through application questions and concerns
• Coordinate Recruiting and Safety departments processing of applications
• Review problems from internal & external customers and resolve
• Work with tools and infrastructure items like
  • Sky Bitz
  • Platform Science
  • LYTX Drivecam
• As400 reporting
• Customer portals and online platforms i.e. Smartsheet
• Work with administrative teams to complete orders/close out open billing items
• Develop reporting tools to create processes for additional revenue streams, i.e. detention and bobtail billing
• Perform other duties as assigned

• 5–7 years of relevant dispatch experience
• High school diploma or equivalent education
• Advanced knowledge of AS‑400 and intermediate computer skills
• Relevant work experience in a logistics field, 1 year experience preferred
• Proficient with Microsoft Word, Excel and PowerPoint.
• Ability to work under pressure and meet deadlines.
• Ability to communicate both orally and in writing with a wide range of people.

NRS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.