Application Support Engineer

Application Support Engineer (Remote – EST Shift)  Company:  VMC Immigration Services

Location:

Remote (India)

Employment Type:

Full-Time

Work Schedule:

Toronto Time Zone (EST)
Experience

Required:

2–5+ Years

About VMC Immigration Services VMC Immigration Services is a Canada-based immigration consulting firm dedicated to helping individuals, families, students, and skilled professionals achieve their Canadian immigration goals. We provide expert guidance across various immigration pathways, including study permits, work permits, visitor visas, permanent residency, family sponsor ships, and business immigration programs.
As part of our commitment to innovation and operational excellence, we continuously invest in technology, automation, CRM platforms, and digital solutions that enhance client experience and streamline internal processes. Our growing technology ecosystem includes custom-built applications, CRM systems, workflow automation tools, client portals, document management platforms, and cloud-based business applications that support our global operations.
Joining VMC Immigration Services means becoming part of a forward-thinking organization where technology and business operations work together to deliver exceptional service to clients worldwide.

About the Role We are seeking an  Application Support Engineer  to help maintain, support, and enhance a growing suite of internal business applications and operational tools.
Our technology ecosystem includes custom-built applications developed using  Next.js, React, PostgreSQL, and AWS , along with several third-party platforms such as  Zoho, Jotform, and other SaaS applications .
This role is ideal for someone who enjoys troubleshooting, working closely with business users, implementing application improvements, and ensuring critical business systems operate reliably. The successful candidate will play a key role in supporting day-to-day operations while contributing to the ongoing improvement of our technology platforms.

Key Responsibilities
· Provide day-to-day support for internal business applications and operational tools.

· Investigate, troubleshoot, and resolve application issues reported by users.

· Maintain and enhance internally developed applications built with Next.js, React, PostgreSQL, and     AWS.

· Implement change requests, feature enhancements, and process improvements based on business requirements.

· Monitor application performance and proactively identify potential issues.

· Manage integrations between internal applications and third-party platforms.

· Support and administer external tools such as Zoho, Jotform, and other SaaS platforms.

· Configure user accounts, permissions, workflows, forms, and system settings.

· Create and maintain technical documentation, support procedures, knowledge base articles, and system configurations.

· Collaborate with business stakeholders to understand requirements and deliver effective solutions.

· Coordinate with development teams when larger application changes, deployments, or enhancements are required.

· Assist with User Acceptance Testing (UAT), system validation, and release activities.

· Support workflow automation initiatives and business process improvements.

· Ensure system reliability, performance, and operational continuity across all supported platforms.

✅ Required Skills & Experience Must Have
· Strong understanding of:
o  Next.js
o  React
o  PostgreSQL

· Experience troubleshooting and supporting web-based applications.

· Good understanding of REST APIs and API integrations.

· Ability to analyze issues, identify root causes, and implement solutions.

· Experience working directly with end users and business teams.

· Strong communication and problem-solving skills.

· Ability to manage and support multiple software applications simultaneously.

· Excellent analytical, troubleshooting, and organizational skills.

· Ability to work independently in a remote environment.

· Comfortable working Toronto (EST) business hours from India.
Nice to Have
· Experience with AWS services and cloud-hosted applications.

· Experience supporting SaaS platforms such as Zoho, Jotform, Hub Spot, Salesforce, , or similar business…